FCC Consumer Complaints – 24 March 2024
Introduction
On Sunday, 24 March 2024, the Federal Communications Commission recorded 277 consumer complaints relating to telecommunications services, complaint volume fell from 396 complaints the previous day. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 277
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (74)
- Most reported state/territory
- California (31)
Where the complaints came from
The 277 complaints recorded on 24 March 2024 originated from 211 cities across 45 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 31 | 11.2% |
| Texas | 29 | 10.5% |
| Ohio | 20 | 7.2% |
| Georgia | 19 | 6.9% |
| Florida | 16 | 5.8% |
| New York | 16 | 5.8% |
| Alabama | 12 | 4.3% |
| Illinois | 11 | 4.0% |
| North Carolina | 10 | 3.6% |
| Alaska | 8 | 2.9% |
| Other states and territories | 105 | 37.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 25 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 173 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 173 | 62.5% |
| Internet | 77 | 27.8% |
| TV | 20 | 7.2% |
| Radio | 4 | 1.4% |
| Accessibility | 2 | 0.7% |
| Emergency | 1 | 0.4% |
Phone complaints
173 complaints were recorded in this category, representing 62.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 74 | 42.8% |
| Billing | 33 | 19.1% |
| Equipment | 30 | 17.3% |
| Availability (including rural call completion) | 21 | 12.1% |
| Number Portability (keeping your number if you change providers) | 5 | 2.9% |
| Interference (including signal jammers) | 4 | 2.3% |
| Privacy | 3 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
77 complaints were recorded in this category, representing 27.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 37.7% |
| Billing | 26 | 33.8% |
| Interference | 9 | 11.7% |
| Speed | 7 | 9.1% |
| Privacy | 4 | 5.2% |
| Equipment | 2 | 2.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.