FCC Consumer Complaints – 26 March 2024
Introduction
The Federal Communications Commission recorded 724 consumer complaints on Tuesday, 26 March 2024 relating to telecommunications services, complaint volume increased from 674 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 322 complaints recorded.
Key statistics
- Total complaints
- 724
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (322)
- Most reported state/territory
- California (88)
Where the complaints came from
A total of 724 complaints were recorded on 26 March 2024, with reports originating from 474 cities in 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Kansas, where Wichita accounted for 26 of the 33 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 12.2% |
| Florida | 65 | 9.0% |
| New York | 38 | 5.2% |
| Texas | 38 | 5.2% |
| Kansas | 33 | 4.6% |
| Georgia | 30 | 4.1% |
| Ohio | 29 | 4.0% |
| Pennsylvania | 27 | 3.7% |
| Washington | 23 | 3.2% |
| New Jersey | 22 | 3.0% |
| Other states and territories | 331 | 45.7% |
Location highlight
Complaints in Kansas were heavily concentrated in Wichita, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 552 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 552 | 76.2% |
| Internet | 129 | 17.8% |
| TV | 26 | 3.6% |
| Radio | 13 | 1.8% |
| Accessibility | 2 | 0.3% |
| Emergency | 2 | 0.3% |
Phone complaints
552 complaints were recorded in this category, representing 76.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 322 | 58.3% |
| Billing | 72 | 13.0% |
| Availability (including rural call completion) | 49 | 8.9% |
| Equipment | 42 | 7.6% |
| Number Portability (keeping your number if you change providers) | 19 | 3.4% |
| Junk Faxes | 18 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.2% |
| Privacy | 9 | 1.6% |
| Interference (including signal jammers) | 8 | 1.4% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
129 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 44.2% |
| Availability | 34 | 26.4% |
| Speed | 14 | 10.9% |
| Equipment | 11 | 8.5% |
| Privacy | 7 | 5.4% |
| Interference | 6 | 4.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.