FCC Consumer Complaints – 27 March 2024
Introduction
A total of 601 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 27 March 2024, this was lower than the 724 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 601
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (248)
- Most reported state/territory
- California (75)
Where the complaints came from
The 601 complaints recorded on 27 March 2024 were submitted from 439 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 75 | 12.5% |
| Texas | 44 | 7.3% |
| Florida | 43 | 7.2% |
| New York | 35 | 5.8% |
| Georgia | 29 | 4.8% |
| Pennsylvania | 22 | 3.7% |
| Ohio | 21 | 3.5% |
| Virginia | 21 | 3.5% |
| Illinois | 19 | 3.2% |
| North Carolina | 19 | 3.2% |
| Other states and territories | 272 | 45.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 61 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 439 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 439 | 73.0% |
| Internet | 118 | 19.6% |
| TV | 27 | 4.5% |
| Radio | 10 | 1.7% |
| Accessibility | 4 | 0.7% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
439 complaints were recorded in this category, representing 73.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 248 | 56.5% |
| Billing | 66 | 15.0% |
| Availability (including rural call completion) | 45 | 10.3% |
| Equipment | 36 | 8.2% |
| Number Portability (keeping your number if you change providers) | 15 | 3.4% |
| Junk Faxes | 9 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.6% |
| Interference (including signal jammers) | 5 | 1.1% |
| Privacy | 5 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
118 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 42.4% |
| Availability | 34 | 28.8% |
| Interference | 11 | 9.3% |
| Equipment | 9 | 7.6% |
| Speed | 8 | 6.8% |
| Privacy | 6 | 5.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.