FCC Consumer Complaints – 28 March 2024
Introduction
The Federal Communications Commission recorded 750 consumer complaints on 28 March 2024 relating to telecommunications services, this was higher than the 601 complaints recorded the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 750
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (269)
- Most reported state/territory
- California (98)
Where the complaints came from
The 750 complaints recorded on 28 March 2024 were submitted from 513 cities across 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 35 of the 46 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 98 | 13.1% |
| Florida | 50 | 6.7% |
| Alabama | 46 | 6.1% |
| Texas | 46 | 6.1% |
| New York | 39 | 5.2% |
| Ohio | 29 | 3.9% |
| Virginia | 28 | 3.7% |
| District of Columbia | 26 | 3.5% |
| Washington | 25 | 3.3% |
| New Jersey | 22 | 2.9% |
| Other states and territories | 340 | 45.3% |
Location highlights
- A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
- Complaints in California were reported across 69 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 486 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 486 | 64.8% |
| Internet | 160 | 21.3% |
| TV | 77 | 10.3% |
| Radio | 24 | 3.2% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
486 complaints were recorded in this category, representing 64.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 269 | 55.3% |
| Billing | 99 | 20.4% |
| Availability (including rural call completion) | 36 | 7.4% |
| Equipment | 32 | 6.6% |
| Number Portability (keeping your number if you change providers) | 15 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 11 | 2.3% |
| Interference (including signal jammers) | 8 | 1.6% |
| Privacy | 8 | 1.6% |
| Junk Faxes | 6 | 1.2% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
160 complaints were recorded in this category, representing 21.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 57 | 35.6% |
| Billing | 56 | 35.0% |
| Speed | 19 | 11.9% |
| Equipment | 10 | 6.3% |
| Interference | 10 | 6.3% |
| Privacy | 8 | 5.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
77 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 59.7% |
| Billing | 19 | 24.7% |
| Interference | 6 | 7.8% |
| Loud Commercials | 2 | 2.6% |
| Privacy | 2 | 2.6% |
| Equipment | 1 | 1.3% |
| Indecency | 1 | 1.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.