FCC Consumer Complaints – 29 March 2024
Introduction
On 29 March 2024, 622 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 750 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 285 complaints recorded.
Key statistics
- Total complaints
- 622
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (285)
- Most reported state/territory
- California (84)
Where the complaints came from
Reports recorded on 29 March 2024 show 622 complaints originating from 414 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 84 | 13.5% |
| Florida | 56 | 9.0% |
| Ohio | 36 | 5.8% |
| Texas | 35 | 5.6% |
| New York | 34 | 5.5% |
| Virginia | 26 | 4.2% |
| Michigan | 25 | 4.0% |
| Wisconsin | 21 | 3.4% |
| Illinois | 20 | 3.2% |
| Washington | 18 | 2.9% |
| Other states and territories | 266 | 42.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 462 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 462 | 74.3% |
| Internet | 112 | 18.0% |
| TV | 28 | 4.5% |
| Radio | 16 | 2.6% |
| Accessibility | 3 | 0.5% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
462 complaints were recorded in this category, representing 74.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 285 | 61.7% |
| Billing | 74 | 16.0% |
| Availability (including rural call completion) | 31 | 6.7% |
| Equipment | 27 | 5.8% |
| Privacy | 12 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 11 | 2.4% |
| Number Portability (keeping your number if you change providers) | 11 | 2.4% |
| Interference (including signal jammers) | 9 | 1.9% |
| Junk Faxes | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
112 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 42.0% |
| Availability | 31 | 27.7% |
| Interference | 13 | 11.6% |
| Speed | 12 | 10.7% |
| Equipment | 5 | 4.5% |
| Privacy | 4 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 285 complaints relating to unwanted calls were recorded on this date, representing 45.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (561) 377-2600 | 7 | 2.5% |
| (844) 412-0222 | 3 | 1.1% |
| (844) 512-4100 | 2 | 0.7% |
| (855) 705-3581 | 2 | 0.7% |
| (866) 533-0413 | 2 | 0.7% |
| (202) 919-3371 | 1 | 0.4% |
| (203) 973-2128 | 1 | 0.4% |
| (213) 567-4916 | 1 | 0.4% |
| (225) 659-9527 | 1 | 0.4% |
| (228) 225-2952 | 1 | 0.4% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (561) 377-2600 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.