FCC Consumer Complaints – 30 March 2024
Introduction
On 30 March 2024, the Federal Communications Commission recorded 292 consumer complaints relating to telecommunications services, this represented a decline from the 622 complaints recorded the previous day. Submissions were made from 44 states and territories, with California accounting for the highest number of complaints at 42. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 292
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (112)
- Most reported state/territory
- California (42)
Where the complaints came from
A total of 292 complaints were recorded on 30 March 2024, with reports originating from 226 cities in 44 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 14.4% |
| New York | 21 | 7.2% |
| Texas | 21 | 7.2% |
| Virginia | 16 | 5.5% |
| Illinois | 14 | 4.8% |
| Pennsylvania | 14 | 4.8% |
| Florida | 13 | 4.5% |
| North Carolina | 13 | 4.5% |
| Ohio | 12 | 4.1% |
| Michigan | 9 | 3.1% |
| Other states and territories | 117 | 40.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 196 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 196 | 67.1% |
| Internet | 65 | 22.3% |
| TV | 17 | 5.8% |
| Radio | 10 | 3.4% |
| Accessibility | 2 | 0.7% |
| Emergency | 2 | 0.7% |
Phone complaints
196 complaints were recorded in this category, representing 67.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 112 | 57.1% |
| Billing | 33 | 16.8% |
| Equipment | 22 | 11.2% |
| Availability (including rural call completion) | 7 | 3.6% |
| Interference (including signal jammers) | 7 | 3.6% |
| Number Portability (keeping your number if you change providers) | 5 | 2.6% |
| Privacy | 5 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.0% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
65 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 38.5% |
| Availability | 18 | 27.7% |
| Speed | 8 | 12.3% |
| Privacy | 7 | 10.8% |
| Equipment | 5 | 7.7% |
| Interference | 2 | 3.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.