FCC Consumer Complaints – 31 March 2024
Introduction
On Sunday, 31 March 2024, the Federal Communications Commission recorded 199 consumer complaints relating to telecommunications services, this was lower than the 292 complaints recorded the day before. The complaints came from 44 states and territories, with California recording the largest share of reports at 33 complaints. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 199
- States & territories reporting
- 44
- Most common issue
- Billing (50)
- Most reported state/territory
- California (33)
Where the complaints came from
Across 154 cities in 44 states and territories, a total of 199 complaints were recorded on 31 March 2024. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 16.6% |
| New York | 12 | 6.0% |
| Florida | 11 | 5.5% |
| Pennsylvania | 10 | 5.0% |
| Texas | 9 | 4.5% |
| Ohio | 8 | 4.0% |
| Arizona | 7 | 3.5% |
| Georgia | 6 | 3.0% |
| Maryland | 6 | 3.0% |
| Virginia | 6 | 3.0% |
| Other states and territories | 91 | 45.7% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 127 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 127 | 63.8% |
| Internet | 48 | 24.1% |
| TV | 15 | 7.5% |
| Radio | 5 | 2.5% |
| Accessibility | 2 | 1.0% |
| Emergency | 1 | 0.5% |
| Request for Dispute Assistance | 1 | 0.5% |
Phone complaints
127 complaints were recorded in this category, representing 63.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 48 | 37.8% |
| Equipment | 25 | 19.7% |
| Billing | 24 | 18.9% |
| Availability (including rural call completion) | 9 | 7.1% |
| Privacy | 8 | 6.3% |
| Number Portability (keeping your number if you change providers) | 6 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 3.1% |
| Interference (including signal jammers) | 3 | 2.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Equipment, Billing and Availability (including rural call completion).
Internet complaints
48 complaints were recorded in this category, representing 24.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 39.6% |
| Availability | 14 | 29.2% |
| Speed | 6 | 12.5% |
| Privacy | 4 | 8.3% |
| Interference | 3 | 6.3% |
| Equipment | 2 | 4.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.