FCC Consumer Complaints – 1 April 2024
Introduction
A total of 538 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 1 April 2024, complaint volume increased from 199 complaints the previous day. Complaints were reported across 52 states and territories, and California generated the highest number of submissions with 75 complaints. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 538
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (183)
- Most reported state/territory
- California (75)
Where the complaints came from
Reports recorded on 1 April 2024 show 538 complaints originating from 416 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 75 | 13.9% |
| Florida | 37 | 6.9% |
| Texas | 37 | 6.9% |
| Illinois | 31 | 5.8% |
| New York | 28 | 5.2% |
| North Carolina | 24 | 4.5% |
| Pennsylvania | 23 | 4.3% |
| Ohio | 21 | 3.9% |
| New Jersey | 18 | 3.3% |
| Washington | 18 | 3.3% |
| Other states and territories | 226 | 42.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 372 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 372 | 69.1% |
| Internet | 115 | 21.4% |
| TV | 34 | 6.3% |
| Radio | 14 | 2.6% |
| Emergency | 2 | 0.4% |
| Accessibility | 1 | 0.2% |
Phone complaints
372 complaints were recorded in this category, representing 69.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 183 | 49.2% |
| Billing | 61 | 16.4% |
| Availability (including rural call completion) | 40 | 10.8% |
| Equipment | 35 | 9.4% |
| Interference (including signal jammers) | 12 | 3.2% |
| Privacy | 12 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.7% |
| Number Portability (keeping your number if you change providers) | 10 | 2.7% |
| Junk Faxes | 9 | 2.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
115 complaints were recorded in this category, representing 21.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 38.3% |
| Availability | 36 | 31.3% |
| Equipment | 14 | 12.2% |
| Speed | 11 | 9.6% |
| Interference | 7 | 6.1% |
| Privacy | 3 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 47.1% |
| Availability | 8 | 23.5% |
| Equipment | 5 | 14.7% |
| Indecency | 2 | 5.9% |
| Loud Commercials | 2 | 5.9% |
| Interference | 1 | 2.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.