FCC Consumer Complaints – 2 April 2024
Introduction
The Federal Communications Commission recorded 660 consumer complaints on 2 April 2024 relating to telecommunications services, this was higher than the 538 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 660
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (251)
- Most reported state/territory
- California (95)
Where the complaints came from
A total of 660 complaints were recorded on 2 April 2024, with reports originating from 468 cities in 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 14.4% |
| Florida | 50 | 7.6% |
| Texas | 49 | 7.4% |
| New York | 27 | 4.1% |
| Michigan | 26 | 3.9% |
| Georgia | 24 | 3.6% |
| Ohio | 22 | 3.3% |
| Arizona | 20 | 3.0% |
| Illinois | 20 | 3.0% |
| Pennsylvania | 20 | 3.0% |
| Other states and territories | 307 | 46.5% |
Location highlight
Complaints in California were reported across 60 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 477 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 477 | 72.3% |
| Internet | 132 | 20.0% |
| TV | 29 | 4.4% |
| Radio | 16 | 2.4% |
| Accessibility | 4 | 0.6% |
| Emergency | 2 | 0.3% |
Phone complaints
477 complaints were recorded in this category, representing 72.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 251 | 52.6% |
| Billing | 85 | 17.8% |
| Availability (including rural call completion) | 53 | 11.1% |
| Equipment | 27 | 5.7% |
| Junk Faxes | 15 | 3.1% |
| Interference (including signal jammers) | 14 | 2.9% |
| Number Portability (keeping your number if you change providers) | 13 | 2.7% |
| Privacy | 11 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
132 complaints were recorded in this category, representing 20.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 43.9% |
| Availability | 41 | 31.1% |
| Interference | 13 | 9.8% |
| Equipment | 8 | 6.1% |
| Speed | 8 | 6.1% |
| Privacy | 4 | 3.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.