FCC Consumer Complaints – 3 April 2024
Introduction
On 3 April 2024, 689 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 660 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 689
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (304)
- Most reported state/territory
- California (98)
Where the complaints came from
Reports recorded on 3 April 2024 show 689 complaints originating from 461 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 98 | 14.2% |
| Texas | 50 | 7.3% |
| Florida | 47 | 6.8% |
| New York | 38 | 5.5% |
| Connecticut | 32 | 4.6% |
| Ohio | 31 | 4.5% |
| Michigan | 29 | 4.2% |
| New Jersey | 29 | 4.2% |
| North Carolina | 26 | 3.8% |
| Georgia | 24 | 3.5% |
| Other states and territories | 285 | 41.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 58 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 516 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 516 | 74.9% |
| Internet | 135 | 19.6% |
| TV | 24 | 3.5% |
| Radio | 6 | 0.9% |
| Accessibility | 5 | 0.7% |
| Emergency | 3 | 0.4% |
Phone complaints
516 complaints were recorded in this category, representing 74.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 304 | 58.9% |
| Billing | 77 | 14.9% |
| Availability (including rural call completion) | 57 | 11.0% |
| Equipment | 32 | 6.2% |
| Number Portability (keeping your number if you change providers) | 15 | 2.9% |
| Junk Faxes | 10 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.6% |
| Interference (including signal jammers) | 7 | 1.4% |
| Privacy | 5 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
135 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 48.9% |
| Availability | 43 | 31.9% |
| Interference | 10 | 7.4% |
| Speed | 8 | 5.9% |
| Equipment | 7 | 5.2% |
| Privacy | 1 | 0.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.