FCC Consumer Complaints – 4 April 2024
Introduction
A total of 667 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 4 April 2024, this represented a decline from the 689 complaints recorded the previous day. The complaints came from 50 states and territories, with California recording the largest share of reports at 101 complaints. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 667
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (268)
- Most reported state/territory
- California (101)
Where the complaints came from
Reports recorded on 4 April 2024 show 667 complaints originating from 452 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 15.1% |
| Florida | 48 | 7.2% |
| Texas | 44 | 6.6% |
| New York | 34 | 5.1% |
| North Carolina | 27 | 4.0% |
| Ohio | 25 | 3.7% |
| Kansas | 24 | 3.6% |
| Virginia | 24 | 3.6% |
| Georgia | 23 | 3.4% |
| New Jersey | 22 | 3.3% |
| Other states and territories | 294 | 44.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 458 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 458 | 68.7% |
| Internet | 155 | 23.2% |
| TV | 42 | 6.3% |
| Radio | 5 | 0.7% |
| Emergency | 4 | 0.6% |
| Accessibility | 3 | 0.4% |
Phone complaints
458 complaints were recorded in this category, representing 68.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 268 | 58.5% |
| Billing | 66 | 14.4% |
| Availability (including rural call completion) | 46 | 10.0% |
| Equipment | 24 | 5.2% |
| Number Portability (keeping your number if you change providers) | 22 | 4.8% |
| Interference (including signal jammers) | 10 | 2.2% |
| Privacy | 9 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.9% |
| Junk Faxes | 3 | 0.7% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
155 complaints were recorded in this category, representing 23.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 43.2% |
| Availability | 47 | 30.3% |
| Equipment | 14 | 9.0% |
| Interference | 12 | 7.7% |
| Speed | 11 | 7.1% |
| Privacy | 4 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
42 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 38.1% |
| Availability | 13 | 31.0% |
| Loud Commercials | 4 | 9.5% |
| Equipment | 3 | 7.1% |
| Indecency | 3 | 7.1% |
| Interference | 3 | 7.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.