FCC Consumer Complaints – 5 April 2024
Introduction
On Friday, 5 April 2024, 578 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 667 complaints recorded the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 578
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (223)
- Most reported state/territory
- California (88)
Where the complaints came from
The 578 complaints recorded on 5 April 2024 originated from 429 cities across 45 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 15.2% |
| Texas | 47 | 8.1% |
| Florida | 30 | 5.2% |
| Ohio | 30 | 5.2% |
| New York | 29 | 5.0% |
| Pennsylvania | 25 | 4.3% |
| Illinois | 20 | 3.5% |
| Michigan | 19 | 3.3% |
| New Jersey | 19 | 3.3% |
| Arizona | 18 | 3.1% |
| Other states and territories | 253 | 43.8% |
Location highlight
Complaints in California were reported across 57 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 419 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 419 | 72.5% |
| Internet | 110 | 19.0% |
| TV | 23 | 4.0% |
| Radio | 17 | 2.9% |
| Accessibility | 5 | 0.9% |
| Emergency | 4 | 0.7% |
Phone complaints
419 complaints were recorded in this category, representing 72.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 223 | 53.2% |
| Billing | 75 | 17.9% |
| Availability (including rural call completion) | 35 | 8.4% |
| Equipment | 31 | 7.4% |
| Number Portability (keeping your number if you change providers) | 21 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 15 | 3.6% |
| Privacy | 7 | 1.7% |
| Interference (including signal jammers) | 6 | 1.4% |
| Junk Faxes | 5 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
110 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 39.1% |
| Billing | 40 | 36.4% |
| Speed | 9 | 8.2% |
| Equipment | 7 | 6.4% |
| Interference | 7 | 6.4% |
| Privacy | 4 | 3.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.