FCC Consumer Complaints – 6 April 2024
Introduction
On 6 April 2024, 326 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 578 complaints the day before. The complaints came from 46 states and territories, with California recording the largest share of reports at 59 complaints. The most common issue reported was Unwanted Calls, accounting for 131 complaints.
Key statistics
- Total complaints
- 326
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (131)
- Most reported state/territory
- California (59)
Where the complaints came from
A total of 326 complaints were recorded on 6 April 2024, with reports originating from 229 cities in 46 states and territories. Complaints were less evenly distributed than usual, with California accounting for the highest proportion of reports. While complaints were reported across multiple cities, no individual location accounted for a significant share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 59 | 18.1% |
| New York | 25 | 7.7% |
| Texas | 23 | 7.1% |
| Florida | 20 | 6.1% |
| Ohio | 18 | 5.5% |
| North Carolina | 15 | 4.6% |
| Illinois | 12 | 3.7% |
| Michigan | 11 | 3.4% |
| Virginia | 11 | 3.4% |
| Arizona | 10 | 3.1% |
| Other states and territories | 122 | 37.4% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 217 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 217 | 66.6% |
| Internet | 71 | 21.8% |
| TV | 27 | 8.3% |
| Radio | 8 | 2.5% |
| Emergency | 2 | 0.6% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
217 complaints were recorded in this category, representing 66.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 131 | 60.4% |
| Billing | 34 | 15.7% |
| Availability (including rural call completion) | 16 | 7.4% |
| Equipment | 11 | 5.1% |
| Number Portability (keeping your number if you change providers) | 10 | 4.6% |
| Interference (including signal jammers) | 8 | 3.7% |
| Privacy | 5 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
71 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 38.0% |
| Billing | 22 | 31.0% |
| Speed | 8 | 11.3% |
| Equipment | 6 | 8.5% |
| Interference | 4 | 5.6% |
| Privacy | 4 | 5.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.