FCC Consumer Complaints – April 2024
Introduction
The Federal Communications Commission recorded 22588 consumer complaints in April 2024 relating to telecommunications services, this represented an increase from the 17973 complaints recorded the previous month. Complaints were reported across 55 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 8875 complaints recorded.
Key statistics
- Total complaints
- 22588
- Days with complaint data
- 30
- Days with complaints
- 30
- States & territories reporting
- 55
- Most common issue
- Unwanted Calls (8875)
- Most reported state/territory
- California (3294)
Daily complaint activity
The month averaged 752.9 complaints per day. The highest daily count was 1113 complaints on 18 April 2024, with 16 days recording more complaints than the monthly daily average. The quietest day was 7 April 2024, with 247 complaints, noticeably below the monthly average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
The 22588 complaints recorded in April 2024 were submitted from 5172 cities across 55 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in District of Columbia, where Washington accounted for 89 of the 95 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this month, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 3294 | 14.6% |
| Texas | 1692 | 7.5% |
| Florida | 1530 | 6.8% |
| Alabama | 1198 | 5.3% |
| New York | 1134 | 5.0% |
| Ohio | 830 | 3.7% |
| Illinois | 809 | 3.6% |
| Pennsylvania | 806 | 3.6% |
| North Carolina | 700 | 3.1% |
| Georgia | 689 | 3.1% |
| Other states and territories | 9898 | 43.8% |
Location highlight
Nearly all complaints reported in District of Columbia originated from Washington.
What the complaints were about
Complaints recorded during the month related to 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 15438 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 15438 | 68.3% |
| Internet | 4384 | 19.4% |
| TV | 2085 | 9.2% |
| Radio | 445 | 2.0% |
| Accessibility | 111 | 0.5% |
| Emergency | 100 | 0.4% |
| Request for Dispute Assistance | 24 | 0.1% |
| Broadband Story | 1 | 0.0% |
Phone complaints
15438 complaints were recorded in this category during the month, representing 68.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 8875 | 57.5% |
| Billing | 2051 | 13.3% |
| Availability (including rural call completion) | 1273 | 8.2% |
| Equipment | 1002 | 6.5% |
| Interference (including signal jammers) | 876 | 5.7% |
| Number Portability (keeping your number if you change providers) | 447 | 2.9% |
| Privacy | 339 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 274 | 1.8% |
| Junk Faxes | 233 | 1.5% |
| Slamming (change of your carrier without permission) | 55 | 0.4% |
| Rural Call Completion | 7 | 0.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
4384 complaints were recorded in this category during the month, representing 19.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 1771 | 40.4% |
| Availability | 1395 | 31.8% |
| Speed | 370 | 8.4% |
| Interference | 334 | 7.6% |
| Equipment | 303 | 6.9% |
| Privacy | 211 | 4.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
2085 complaints were recorded in this category during the month, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 1189 | 57.0% |
| Billing | 459 | 22.0% |
| Loud Commercials | 176 | 8.4% |
| Indecency | 134 | 6.4% |
| Equipment | 55 | 2.6% |
| Interference | 46 | 2.2% |
| Privacy | 21 | 1.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Radio complaints
445 complaints were recorded in this category during the month, representing 2.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 125 | 28.1% |
| Availability | 114 | 25.6% |
| Pirate Radio | 93 | 20.9% |
| Indecency | 66 | 14.8% |
| Equipment | 17 | 3.8% |
| Commercials/Promotions | 15 | 3.4% |
| Billing | 10 | 2.2% |
Complaints in this category covered a range of issues, including Interference, Availability and Pirate Radio.
Accessibility complaints
111 complaints were recorded in this category during the month, representing 0.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 46 | 41.4% |
| Telecommunications Relay Service (TRS) | 26 | 23.4% |
| Closed Captioning over the Internet | 23 | 20.7% |
| Emergency Information on TV | 3 | 2.7% |
| Video Description | 1 | 0.9% |
Closed Captioning on TV and Telecommunications Relay Service (TRS) were the main issues reported in this category, while other issues were less common.
Emergency complaints
100 complaints were recorded in this category during the month, representing 0.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Other | 42 | 42.0% |
| Interference | 33 | 33.0% |
| Phone | 13 | 13.0% |
| Tower | 12 | 12.0% |
Other and Interference were the main issues reported in this category, while other issues were less common.
Unwanted calls
8875 complaints relating to unwanted calls were recorded on this date, accounting for 39.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (571) 272-4000 | 11 | 0.1% |
| (833) 862-0724 | 10 | 0.1% |
| (202) 539-9268 | 8 | 0.1% |
| (800) 947-5096 | 6 | 0.1% |
| (843) 867-3683 | 6 | 0.1% |
| (859) 756-4455 | 6 | 0.1% |
| (888) 899-6650 | 6 | 0.1% |
| (202) 798-8524 | 5 | 0.1% |
| (508) 316-5367 | 5 | 0.1% |
| (513) 696-1920 | 5 | 0.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 769-4085 | 15 | 0.2% |
| (877) 346-0334 | 14 | 0.2% |
| (888) 769-2086 | 12 | 0.1% |
| (555) 555-5555 | 11 | 0.1% |
| (877) 346-1334 | 11 | 0.1% |
| (800) 508-1077 | 10 | 0.1% |
| (833) 862-0724 | 10 | 0.1% |
| (877) 294-6328 | 9 | 0.1% |
| (609) 701-7028 | 8 | 0.1% |
| (617) 517-7600 | 8 | 0.1% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (888) 769-4085 was reported slightly more often than other business contact numbers.
- (571) 272-4000 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.