FCC Consumer Complaints – 9 April 2024
Introduction
A total of 841 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 9 April 2024, this was higher than the 694 complaints recorded the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 841
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (352)
- Most reported state/territory
- California (91)
Where the complaints came from
The 841 complaints recorded on 9 April 2024 were submitted from 586 cities across 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 20 of the 31 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 91 | 10.8% |
| Texas | 62 | 7.4% |
| Florida | 52 | 6.2% |
| Pennsylvania | 39 | 4.6% |
| New York | 36 | 4.3% |
| Ohio | 35 | 4.2% |
| Alabama | 31 | 3.7% |
| New Jersey | 31 | 3.7% |
| Georgia | 30 | 3.6% |
| Illinois | 30 | 3.6% |
| Other states and territories | 404 | 48.0% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 592 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 592 | 70.4% |
| Internet | 156 | 18.5% |
| TV | 67 | 8.0% |
| Radio | 18 | 2.1% |
| Accessibility | 4 | 0.5% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
592 complaints were recorded in this category, representing 70.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 352 | 59.5% |
| Billing | 87 | 14.7% |
| Availability (including rural call completion) | 47 | 7.9% |
| Equipment | 47 | 7.9% |
| Number Portability (keeping your number if you change providers) | 18 | 3.0% |
| Junk Faxes | 14 | 2.4% |
| Privacy | 9 | 1.5% |
| Interference (including signal jammers) | 8 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
156 complaints were recorded in this category, representing 18.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 42.9% |
| Availability | 52 | 33.3% |
| Interference | 12 | 7.7% |
| Equipment | 10 | 6.4% |
| Speed | 9 | 5.8% |
| Privacy | 6 | 3.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
67 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 41.8% |
| Billing | 27 | 40.3% |
| Equipment | 4 | 6.0% |
| Loud Commercials | 4 | 6.0% |
| Indecency | 3 | 4.5% |
| Privacy | 1 | 1.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.