FCC Consumer Complaints – 8 April 2024
Introduction
On 8 April 2024, 694 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 247 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 294 complaints recorded.
Key statistics
- Total complaints
- 694
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (294)
- Most reported state/territory
- California (82)
Where the complaints came from
Across 479 cities in 50 states and territories, a total of 694 complaints were recorded on 8 April 2024. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 82 | 11.8% |
| Florida | 61 | 8.8% |
| Texas | 61 | 8.8% |
| New York | 48 | 6.9% |
| Georgia | 27 | 3.9% |
| Virginia | 25 | 3.6% |
| Illinois | 22 | 3.2% |
| Washington | 21 | 3.0% |
| New Jersey | 20 | 2.9% |
| Colorado | 19 | 2.7% |
| Other states and territories | 308 | 44.4% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 510 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 510 | 73.5% |
| Internet | 133 | 19.2% |
| TV | 38 | 5.5% |
| Radio | 10 | 1.4% |
| Emergency | 2 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
510 complaints were recorded in this category, representing 73.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 294 | 57.6% |
| Billing | 64 | 12.5% |
| Availability (including rural call completion) | 56 | 11.0% |
| Equipment | 28 | 5.5% |
| Privacy | 21 | 4.1% |
| Number Portability (keeping your number if you change providers) | 19 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.8% |
| Interference (including signal jammers) | 9 | 1.8% |
| Junk Faxes | 8 | 1.6% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
133 complaints were recorded in this category, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 45.1% |
| Availability | 34 | 25.6% |
| Speed | 15 | 11.3% |
| Equipment | 10 | 7.5% |
| Privacy | 8 | 6.0% |
| Interference | 6 | 4.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
38 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 57.9% |
| Availability | 5 | 13.2% |
| Equipment | 4 | 10.5% |
| Indecency | 3 | 7.9% |
| Loud Commercials | 3 | 7.9% |
| Privacy | 1 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.