FCC Consumer Complaints – 7 April 2024
Introduction
On 7 April 2024, the Federal Communications Commission recorded 247 consumer complaints relating to telecommunications services, this was lower than the 326 complaints recorded the day before. Complaints were reported across 48 states and territories, and California generated the highest number of submissions with 51 complaints. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 247
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (60)
- Most reported state/territory
- California (51)
Where the complaints came from
Across 198 cities in 48 states and territories, a total of 247 complaints were recorded on 7 April 2024. Compared with most days, complaint activity was more concentrated, with California contributing the largest share of complaints. At the city level, no single location accounted for a notable share of complaints.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 51 | 20.6% |
| New York | 14 | 5.7% |
| Florida | 13 | 5.3% |
| Texas | 12 | 4.9% |
| Illinois | 10 | 4.0% |
| Ohio | 10 | 4.0% |
| New Jersey | 9 | 3.6% |
| Pennsylvania | 9 | 3.6% |
| Maryland | 7 | 2.8% |
| Arizona | 6 | 2.4% |
| Other states and territories | 106 | 42.9% |
Location highlight
Complaints in California were reported across 29 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 154 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 154 | 62.3% |
| Internet | 61 | 24.7% |
| TV | 23 | 9.3% |
| Radio | 8 | 3.2% |
| Emergency | 1 | 0.4% |
Phone complaints
154 complaints were recorded in this category, representing 62.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 60 | 39.0% |
| Billing | 30 | 19.5% |
| Equipment | 15 | 9.7% |
| Availability (including rural call completion) | 14 | 9.1% |
| Interference (including signal jammers) | 12 | 7.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 4.5% |
| Number Portability (keeping your number if you change providers) | 6 | 3.9% |
| Privacy | 6 | 3.9% |
| Slamming (change of your carrier without permission) | 4 | 2.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
61 complaints were recorded in this category, representing 24.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 36.1% |
| Billing | 16 | 26.2% |
| Speed | 10 | 16.4% |
| Interference | 8 | 13.1% |
| Privacy | 3 | 4.9% |
| Equipment | 2 | 3.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.