FCC Consumer Complaints – 10 April 2024
Introduction
On Wednesday, 10 April 2024, the Federal Communications Commission recorded 1004 consumer complaints relating to telecommunications services, this was higher than the 841 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 405 complaints.
Key statistics
- Total complaints
- 1004
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (405)
- Most reported state/territory
- California (120)
Where the complaints came from
The 1004 complaints recorded on 10 April 2024 were submitted from 627 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 73 of the 84 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 12.0% |
| Alabama | 84 | 8.4% |
| Texas | 75 | 7.5% |
| Florida | 58 | 5.8% |
| New York | 46 | 4.6% |
| North Carolina | 44 | 4.4% |
| Tennessee | 44 | 4.4% |
| Michigan | 35 | 3.5% |
| Ohio | 33 | 3.3% |
| Illinois | 32 | 3.2% |
| Other states and territories | 433 | 43.1% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone accounted for the largest share, with 658 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 658 | 65.5% |
| Internet | 186 | 18.5% |
| TV | 117 | 11.7% |
| Radio | 30 | 3.0% |
| Accessibility | 7 | 0.7% |
| Emergency | 4 | 0.4% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
658 complaints were recorded in this category, representing 65.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 405 | 61.6% |
| Billing | 96 | 14.6% |
| Availability (including rural call completion) | 56 | 8.5% |
| Equipment | 38 | 5.8% |
| Number Portability (keeping your number if you change providers) | 20 | 3.0% |
| Interference (including signal jammers) | 14 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.5% |
| Junk Faxes | 9 | 1.4% |
| Privacy | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
186 complaints were recorded in this category, representing 18.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 42.5% |
| Availability | 64 | 34.4% |
| Speed | 15 | 8.1% |
| Interference | 12 | 6.5% |
| Equipment | 9 | 4.8% |
| Privacy | 7 | 3.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
117 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 65.8% |
| Billing | 22 | 18.8% |
| Loud Commercials | 7 | 6.0% |
| Indecency | 5 | 4.3% |
| Equipment | 3 | 2.6% |
| Interference | 3 | 2.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Radio complaints
30 complaints were recorded in this category, representing 3.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 9 | 30.0% |
| Availability | 8 | 26.7% |
| Indecency | 8 | 26.7% |
| Pirate Radio | 4 | 13.3% |
| Commercials/Promotions | 1 | 3.3% |
Complaints in this category covered a range of issues, including Interference, Availability and Indecency.
Unwanted calls
There were 405 complaints relating to unwanted calls on this date, representing 40.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 769-2086 | 6 | 1.5% |
| (956) 281-6850 | 4 | 1.0% |
| (877) 346-0334 | 3 | 0.7% |
| (555) 555-5555 | 2 | 0.5% |
| (859) 756-4455 | 2 | 0.5% |
| (202) 717-9463 | 1 | 0.2% |
| (202) 855-9301 | 1 | 0.2% |
| (202) 990-2266 | 1 | 0.2% |
| (205) 289-8025 | 1 | 0.2% |
| (209) 434-6582 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (888) 769-2086 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.