FCC Consumer Complaints – 11 April 2024
Introduction
The Federal Communications Commission recorded 945 consumer complaints on Thursday, 11 April 2024 relating to telecommunications services, this was lower than the 1004 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 945
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (374)
- Most reported state/territory
- California (113)
Where the complaints came from
Across 615 cities in 50 states and territories, a total of 945 complaints were recorded on 11 April 2024. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 42 of the 62 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 12.0% |
| Alabama | 62 | 6.6% |
| New York | 60 | 6.3% |
| Texas | 60 | 6.3% |
| Ohio | 56 | 5.9% |
| Florida | 55 | 5.8% |
| Georgia | 37 | 3.9% |
| Pennsylvania | 36 | 3.8% |
| Illinois | 33 | 3.5% |
| Tennessee | 26 | 2.8% |
| Other states and territories | 406 | 43.0% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 631 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 631 | 66.8% |
| Internet | 199 | 21.1% |
| TV | 91 | 9.6% |
| Radio | 14 | 1.5% |
| Emergency | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 3 | 0.3% |
Phone complaints
631 complaints were recorded in this category, representing 66.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 374 | 59.3% |
| Billing | 76 | 12.0% |
| Equipment | 49 | 7.8% |
| Availability (including rural call completion) | 43 | 6.8% |
| Junk Faxes | 22 | 3.5% |
| Number Portability (keeping your number if you change providers) | 19 | 3.0% |
| Interference (including signal jammers) | 16 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.4% |
| Privacy | 13 | 2.1% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
199 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 94 | 47.2% |
| Availability | 60 | 30.2% |
| Speed | 24 | 12.1% |
| Equipment | 13 | 6.5% |
| Interference | 5 | 2.5% |
| Privacy | 3 | 1.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
91 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 53 | 58.2% |
| Billing | 19 | 20.9% |
| Loud Commercials | 10 | 11.0% |
| Indecency | 3 | 3.3% |
| Equipment | 2 | 2.2% |
| Interference | 2 | 2.2% |
| Privacy | 1 | 1.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.