FCC Consumer Complaints – 12 April 2024
Introduction
The Federal Communications Commission recorded 925 consumer complaints on 12 April 2024 relating to telecommunications services, this represented a decline from the 945 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 925
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (369)
- Most reported state/territory
- California (139)
Where the complaints came from
Across 610 cities in 50 states and territories, a total of 925 complaints were recorded on 12 April 2024. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 21 of the 33 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 139 | 15.0% |
| Florida | 71 | 7.7% |
| Texas | 59 | 6.4% |
| New York | 53 | 5.7% |
| Illinois | 51 | 5.5% |
| Washington | 39 | 4.2% |
| Ohio | 34 | 3.7% |
| Alabama | 33 | 3.6% |
| Georgia | 31 | 3.4% |
| Michigan | 26 | 2.8% |
| Other states and territories | 389 | 42.1% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 626 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 626 | 67.7% |
| Internet | 218 | 23.6% |
| TV | 60 | 6.5% |
| Radio | 17 | 1.8% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
626 complaints were recorded in this category, representing 67.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 369 | 58.9% |
| Billing | 85 | 13.6% |
| Equipment | 39 | 6.2% |
| Availability (including rural call completion) | 37 | 5.9% |
| Interference (including signal jammers) | 35 | 5.6% |
| Number Portability (keeping your number if you change providers) | 18 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.2% |
| Junk Faxes | 11 | 1.8% |
| Privacy | 11 | 1.8% |
| Slamming (change of your carrier without permission) | 7 | 1.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
218 complaints were recorded in this category, representing 23.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 88 | 40.4% |
| Availability | 64 | 29.4% |
| Speed | 31 | 14.2% |
| Interference | 17 | 7.8% |
| Equipment | 11 | 5.0% |
| Privacy | 7 | 3.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
60 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 48.3% |
| Billing | 15 | 25.0% |
| Equipment | 5 | 8.3% |
| Indecency | 5 | 8.3% |
| Loud Commercials | 4 | 6.7% |
| Interference | 2 | 3.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.