FCC Consumer Complaints – 13 April 2024
Introduction
A total of 513 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 13 April 2024, this was lower than the 925 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 191 complaints.
Key statistics
- Total complaints
- 513
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (191)
- Most reported state/territory
- California (66)
Where the complaints came from
Across 324 cities in 50 states and territories, a total of 513 complaints were recorded on 13 April 2024. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 37 of the 40 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 66 | 12.9% |
| Tennessee | 52 | 10.1% |
| Alabama | 40 | 7.8% |
| Texas | 38 | 7.4% |
| Florida | 23 | 4.5% |
| New York | 22 | 4.3% |
| Michigan | 20 | 3.9% |
| Ohio | 19 | 3.7% |
| Georgia | 16 | 3.1% |
| North Carolina | 16 | 3.1% |
| Other states and territories | 201 | 39.2% |
Location highlights
- Feefsdf accounted for nearly all complaints recorded in Alabama.
- California had the widest distribution of complaints, with reports originating from 41 different cities.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 338 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 338 | 65.9% |
| Internet | 101 | 19.7% |
| TV | 67 | 13.1% |
| Radio | 5 | 1.0% |
| Emergency | 2 | 0.4% |
Phone complaints
338 complaints were recorded in this category, representing 65.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 191 | 56.5% |
| Billing | 41 | 12.1% |
| Equipment | 30 | 8.9% |
| Availability (including rural call completion) | 28 | 8.3% |
| Number Portability (keeping your number if you change providers) | 15 | 4.4% |
| Privacy | 14 | 4.1% |
| Interference (including signal jammers) | 10 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.5% |
| Junk Faxes | 2 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
101 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 36.6% |
| Availability | 28 | 27.7% |
| Privacy | 11 | 10.9% |
| Speed | 10 | 9.9% |
| Interference | 9 | 8.9% |
| Equipment | 6 | 5.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
67 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 42 | 62.7% |
| Billing | 11 | 16.4% |
| Indecency | 7 | 10.4% |
| Loud Commercials | 4 | 6.0% |
| Equipment | 1 | 1.5% |
| Privacy | 1 | 1.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.