FCC Consumer Complaints – 14 April 2024
Introduction
A total of 336 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 14 April 2024, this was lower than the 513 complaints recorded the day before. Complaints were reported across 43 states and territories, with Alabama slightly ahead of the other locations. Availability recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 336
- States & territories reporting
- 43
- Most common issue
- Availability (79)
- Most reported state/territory
- Alabama (51)
Where the complaints came from
Reports recorded on 14 April 2024 show 336 complaints originating from 228 cities across 43 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 47 of the 51 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 51 | 15.2% |
| California | 40 | 11.9% |
| Texas | 20 | 6.0% |
| Tennessee | 19 | 5.7% |
| Florida | 16 | 4.8% |
| New Jersey | 15 | 4.5% |
| New York | 13 | 3.9% |
| Ohio | 13 | 3.9% |
| North Carolina | 10 | 3.0% |
| Georgia | 9 | 2.7% |
| Other states and territories | 130 | 38.7% |
Location highlight
Nearly all complaints reported in Alabama originated from Feefsdf.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 164 complaints. This was followed by Internet, which accounted for 79 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 164 | 48.8% |
| Internet | 79 | 23.5% |
| TV | 75 | 22.3% |
| Radio | 14 | 4.2% |
| Accessibility | 3 | 0.9% |
| Emergency | 1 | 0.3% |
Phone complaints
164 complaints were recorded in this category, representing 48.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 77 | 47.0% |
| Billing | 25 | 15.2% |
| Equipment | 17 | 10.4% |
| Availability (including rural call completion) | 16 | 9.8% |
| Number Portability (keeping your number if you change providers) | 8 | 4.9% |
| Privacy | 8 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 4.3% |
| Interference (including signal jammers) | 4 | 2.4% |
| Slamming (change of your carrier without permission) | 2 | 1.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
79 complaints were recorded in this category, representing 23.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 31.6% |
| Availability | 24 | 30.4% |
| Speed | 12 | 15.2% |
| Privacy | 9 | 11.4% |
| Interference | 5 | 6.3% |
| Equipment | 4 | 5.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
75 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 53 | 70.7% |
| Billing | 9 | 12.0% |
| Loud Commercials | 6 | 8.0% |
| Indecency | 3 | 4.0% |
| Interference | 3 | 4.0% |
| Privacy | 1 | 1.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.