FCC Consumer Complaints – 15 April 2024
Introduction
A total of 1018 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 15 April 2024, this represented an increase from the 336 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 460 complaints.
Key statistics
- Total complaints
- 1018
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (460)
- Most reported state/territory
- California (129)
Where the complaints came from
A total of 1018 complaints were recorded on 15 April 2024, with reports originating from 576 cities in 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 63 of the 74 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 129 | 12.7% |
| Florida | 78 | 7.7% |
| Alabama | 74 | 7.3% |
| Texas | 64 | 6.3% |
| New York | 52 | 5.1% |
| Tennessee | 51 | 5.0% |
| Ohio | 41 | 4.0% |
| Oregon | 39 | 3.8% |
| Pennsylvania | 37 | 3.6% |
| Illinois | 36 | 3.5% |
| Other states and territories | 416 | 40.9% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 694 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 694 | 68.2% |
| Internet | 167 | 16.4% |
| TV | 124 | 12.2% |
| Radio | 22 | 2.2% |
| Accessibility | 7 | 0.7% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
694 complaints were recorded in this category, representing 68.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 460 | 66.3% |
| Billing | 74 | 10.7% |
| Availability (including rural call completion) | 53 | 7.6% |
| Interference (including signal jammers) | 29 | 4.2% |
| Equipment | 24 | 3.5% |
| Number Portability (keeping your number if you change providers) | 18 | 2.6% |
| Privacy | 15 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.6% |
| Junk Faxes | 9 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Interference (including signal jammers).
Internet complaints
167 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 43.7% |
| Availability | 46 | 27.5% |
| Speed | 15 | 9.0% |
| Interference | 14 | 8.4% |
| Equipment | 10 | 6.0% |
| Privacy | 9 | 5.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
124 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 76 | 61.3% |
| Billing | 28 | 22.6% |
| Indecency | 12 | 9.7% |
| Loud Commercials | 5 | 4.0% |
| Privacy | 2 | 1.6% |
| Interference | 1 | 0.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.