FCC Consumer Complaints – 16 April 2024
Introduction
On 16 April 2024, 1070 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1018 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 406 complaints.
Key statistics
- Total complaints
- 1070
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (406)
- Most reported state/territory
- California (156)
Where the complaints came from
The 1070 complaints recorded on 16 April 2024 were submitted from 630 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 125 of the 144 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 156 | 14.6% |
| Alabama | 144 | 13.5% |
| Texas | 80 | 7.5% |
| Florida | 70 | 6.5% |
| New York | 44 | 4.1% |
| Illinois | 36 | 3.4% |
| Georgia | 34 | 3.2% |
| Michigan | 34 | 3.2% |
| Virginia | 33 | 3.1% |
| New Jersey | 30 | 2.8% |
| Other states and territories | 409 | 38.2% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 709 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 709 | 66.3% |
| Internet | 166 | 15.5% |
| TV | 162 | 15.1% |
| Radio | 18 | 1.7% |
| Accessibility | 9 | 0.8% |
| Emergency | 5 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
709 complaints were recorded in this category, representing 66.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 406 | 57.3% |
| Billing | 80 | 11.3% |
| Availability (including rural call completion) | 58 | 8.2% |
| Equipment | 52 | 7.3% |
| Interference (including signal jammers) | 45 | 6.3% |
| Privacy | 23 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.7% |
| Number Portability (keeping your number if you change providers) | 17 | 2.4% |
| Junk Faxes | 8 | 1.1% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
166 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 38.0% |
| Availability | 57 | 34.3% |
| Interference | 16 | 9.6% |
| Equipment | 11 | 6.6% |
| Speed | 11 | 6.6% |
| Privacy | 8 | 4.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
162 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 135 | 83.3% |
| Billing | 20 | 12.3% |
| Indecency | 3 | 1.9% |
| Loud Commercials | 2 | 1.2% |
| Equipment | 1 | 0.6% |
| Privacy | 1 | 0.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.