FCC Consumer Complaints – 26 April 2024
Introduction
On Friday, 26 April 2024, the Federal Communications Commission recorded 1020 consumer complaints relating to telecommunications services, complaint volume increased from 992 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1020
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (402)
- Most reported state/territory
- California (108)
Where the complaints came from
The 1020 complaints recorded on 26 April 2024 were submitted from 650 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 78 of the 88 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 10.6% |
| Alabama | 88 | 8.6% |
| Florida | 69 | 6.8% |
| Texas | 59 | 5.8% |
| New York | 56 | 5.5% |
| Washington | 44 | 4.3% |
| Illinois | 38 | 3.7% |
| Ohio | 36 | 3.5% |
| Pennsylvania | 36 | 3.5% |
| North Carolina | 31 | 3.0% |
| Other states and territories | 455 | 44.6% |
Location highlights
- A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
- California had the widest distribution of complaints, with reports originating from 82 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 700 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 700 | 68.6% |
| Internet | 178 | 17.5% |
| TV | 126 | 12.4% |
| Radio | 13 | 1.3% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
700 complaints were recorded in this category, representing 68.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 402 | 57.4% |
| Billing | 142 | 20.3% |
| Availability (including rural call completion) | 52 | 7.4% |
| Equipment | 38 | 5.4% |
| Number Portability (keeping your number if you change providers) | 20 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.7% |
| Privacy | 10 | 1.4% |
| Interference (including signal jammers) | 9 | 1.3% |
| Junk Faxes | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
178 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 40.4% |
| Availability | 64 | 36.0% |
| Interference | 15 | 8.4% |
| Speed | 13 | 7.3% |
| Equipment | 8 | 4.5% |
| Privacy | 6 | 3.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
126 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 86 | 68.3% |
| Billing | 26 | 20.6% |
| Loud Commercials | 6 | 4.8% |
| Indecency | 4 | 3.2% |
| Equipment | 2 | 1.6% |
| Interference | 1 | 0.8% |
| Privacy | 1 | 0.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.