FCC Consumer Complaints – 25 April 2024
Introduction
The Federal Communications Commission recorded 992 consumer complaints on Thursday, 25 April 2024 relating to telecommunications services, this was lower than the 996 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 454 complaints.
Key statistics
- Total complaints
- 992
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (454)
- Most reported state/territory
- California (109)
Where the complaints came from
On 25 April 2024, the 992 complaints recorded by the Federal Communications Commission were reported from 682 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 11.0% |
| Texas | 94 | 9.5% |
| Florida | 72 | 7.3% |
| New York | 51 | 5.1% |
| Arizona | 44 | 4.4% |
| Illinois | 39 | 3.9% |
| Alabama | 37 | 3.7% |
| Pennsylvania | 37 | 3.7% |
| Washington | 37 | 3.7% |
| Michigan | 36 | 3.6% |
| Other states and territories | 435 | 43.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 76 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 709 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 709 | 71.5% |
| Internet | 194 | 19.6% |
| TV | 60 | 6.0% |
| Radio | 23 | 2.3% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
709 complaints were recorded in this category, representing 71.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 454 | 64.0% |
| Billing | 98 | 13.8% |
| Equipment | 50 | 7.1% |
| Availability (including rural call completion) | 41 | 5.8% |
| Number Portability (keeping your number if you change providers) | 22 | 3.1% |
| Junk Faxes | 13 | 1.8% |
| Interference (including signal jammers) | 10 | 1.4% |
| Privacy | 10 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
194 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 41.2% |
| Availability | 58 | 29.9% |
| Speed | 19 | 9.8% |
| Interference | 16 | 8.2% |
| Equipment | 13 | 6.7% |
| Privacy | 8 | 4.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
60 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 55.0% |
| Billing | 12 | 20.0% |
| Indecency | 8 | 13.3% |
| Loud Commercials | 5 | 8.3% |
| Interference | 1 | 1.7% |
| Privacy | 1 | 1.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.