FCC Consumer Complaints – 24 April 2024
Introduction
On 24 April 2024, the Federal Communications Commission recorded 996 consumer complaints relating to telecommunications services, this was higher than the 980 complaints recorded the previous day. Submissions were made from 51 states and territories, with California accounting for the highest number of complaints at 215. The largest number of complaints related to Unwanted Calls, with 365 complaints.
Key statistics
- Total complaints
- 996
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (365)
- Most reported state/territory
- California (215)
Where the complaints came from
On 24 April 2024, the 996 complaints recorded by the Federal Communications Commission were reported from 611 cities across 51 states and territories. Compared with most days, complaint activity was more concentrated, with California contributing the largest share of complaints. The strongest city-level concentration occurred in Alabama, where Feefsdf accounted for 21 of the 32 reports recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 215 | 21.6% |
| Texas | 84 | 8.4% |
| New York | 52 | 5.2% |
| Florida | 48 | 4.8% |
| Ohio | 41 | 4.1% |
| Pennsylvania | 36 | 3.6% |
| North Carolina | 33 | 3.3% |
| Virginia | 33 | 3.3% |
| Alabama | 32 | 3.2% |
| Georgia | 30 | 3.0% |
| Other states and territories | 392 | 39.4% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 707 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 707 | 71.0% |
| Internet | 187 | 18.8% |
| TV | 69 | 6.9% |
| Radio | 20 | 2.0% |
| Accessibility | 6 | 0.6% |
| Emergency | 5 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
707 complaints were recorded in this category, representing 71.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 365 | 51.6% |
| Interference (including signal jammers) | 117 | 16.5% |
| Billing | 74 | 10.5% |
| Availability (including rural call completion) | 56 | 7.9% |
| Equipment | 45 | 6.4% |
| Number Portability (keeping your number if you change providers) | 17 | 2.4% |
| Privacy | 15 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.6% |
| Junk Faxes | 7 | 1.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Interference (including signal jammers), Billing and Availability (including rural call completion) among the most common.
Internet complaints
187 complaints were recorded in this category, representing 18.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 42.8% |
| Availability | 58 | 31.0% |
| Interference | 18 | 9.6% |
| Privacy | 12 | 6.4% |
| Equipment | 11 | 5.9% |
| Speed | 8 | 4.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
69 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 39.1% |
| Billing | 25 | 36.2% |
| Loud Commercials | 8 | 11.6% |
| Indecency | 7 | 10.1% |
| Interference | 2 | 2.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.