FCC Consumer Complaints – 23 April 2024
Introduction
On Tuesday, 23 April 2024, the Federal Communications Commission recorded 980 consumer complaints relating to telecommunications services, complaint volume increased from 904 complaints the previous day. Reports were received from 49 states and territories, with California accounting for the largest number of submissions at 174 complaints. The most common issue reported was Unwanted Calls, accounting for 402 complaints.
Key statistics
- Total complaints
- 980
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (402)
- Most reported state/territory
- California (174)
Where the complaints came from
The 980 complaints recorded on 23 April 2024 originated from 607 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 174 | 17.8% |
| Texas | 85 | 8.7% |
| Florida | 82 | 8.4% |
| Pennsylvania | 58 | 5.9% |
| New York | 51 | 5.2% |
| Illinois | 36 | 3.7% |
| Ohio | 35 | 3.6% |
| New Jersey | 31 | 3.2% |
| North Carolina | 30 | 3.1% |
| Alabama | 29 | 3.0% |
| Other states and territories | 368 | 37.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 714 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 714 | 72.9% |
| Internet | 156 | 15.9% |
| TV | 89 | 9.1% |
| Radio | 9 | 0.9% |
| Accessibility | 6 | 0.6% |
| Emergency | 5 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
714 complaints were recorded in this category, representing 72.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 402 | 56.3% |
| Interference (including signal jammers) | 79 | 11.1% |
| Billing | 71 | 9.9% |
| Availability (including rural call completion) | 57 | 8.0% |
| Equipment | 42 | 5.9% |
| Number Portability (keeping your number if you change providers) | 19 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.0% |
| Junk Faxes | 14 | 2.0% |
| Privacy | 12 | 1.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Interference (including signal jammers), Billing and Availability (including rural call completion).
Internet complaints
156 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 35.9% |
| Availability | 54 | 34.6% |
| Equipment | 24 | 15.4% |
| Speed | 10 | 6.4% |
| Privacy | 8 | 5.1% |
| Interference | 4 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
89 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 43.8% |
| Billing | 27 | 30.3% |
| Indecency | 8 | 9.0% |
| Loud Commercials | 7 | 7.9% |
| Equipment | 5 | 5.6% |
| Interference | 2 | 2.2% |
| Privacy | 1 | 1.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.