FCC Consumer Complaints – 22 April 2024
Introduction
On Monday, 22 April 2024, 904 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 425 complaints recorded the previous day. The complaints came from 49 states and territories, with California recording the largest share of reports at 162 complaints. Unwanted Calls was the most frequently reported issue, with 353 complaints recorded.
Key statistics
- Total complaints
- 904
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (353)
- Most reported state/territory
- California (162)
Where the complaints came from
Reports recorded on 22 April 2024 show 904 complaints originating from 575 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 25 of the 34 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 162 | 17.9% |
| Texas | 68 | 7.5% |
| Florida | 61 | 6.7% |
| New York | 49 | 5.4% |
| Pennsylvania | 42 | 4.6% |
| Ohio | 36 | 4.0% |
| Alabama | 34 | 3.8% |
| Illinois | 28 | 3.1% |
| Massachusetts | 24 | 2.7% |
| Michigan | 24 | 2.7% |
| Other states and territories | 375 | 41.5% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 644 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 644 | 71.2% |
| Internet | 176 | 19.5% |
| TV | 63 | 7.0% |
| Radio | 10 | 1.1% |
| Emergency | 6 | 0.7% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
644 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 353 | 54.8% |
| Interference (including signal jammers) | 82 | 12.7% |
| Billing | 72 | 11.2% |
| Availability (including rural call completion) | 53 | 8.2% |
| Equipment | 31 | 4.8% |
| Number Portability (keeping your number if you change providers) | 15 | 2.3% |
| Privacy | 14 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.9% |
| Junk Faxes | 10 | 1.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Interference (including signal jammers), Billing and Availability (including rural call completion).
Internet complaints
176 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 38.6% |
| Availability | 56 | 31.8% |
| Speed | 17 | 9.7% |
| Interference | 15 | 8.5% |
| Equipment | 11 | 6.3% |
| Privacy | 9 | 5.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
63 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 54.0% |
| Billing | 12 | 19.0% |
| Loud Commercials | 10 | 15.9% |
| Indecency | 6 | 9.5% |
| Equipment | 1 | 1.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.