FCC Consumer Complaints – 21 April 2024
Introduction
The Federal Communications Commission recorded 425 consumer complaints on 21 April 2024 relating to telecommunications services, this represented a decline from the 498 complaints recorded the day before. Reports were received from 47 states and territories, with Alabama recording slightly more complaints than other locations. Availability recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 425
- States & territories reporting
- 47
- Most common issue
- Availability (126)
- Most reported state/territory
- Alabama (92)
Where the complaints came from
Reports recorded on 21 April 2024 show 425 complaints originating from 270 cities across 47 states and territories. Complaints were less evenly distributed than usual, with Alabama accounting for the highest proportion of reports. In Alabama, complaints were heavily concentrated in Feefsdf, which accounted for 84 of the 92 reports recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 92 | 21.6% |
| California | 56 | 13.2% |
| Pennsylvania | 21 | 4.9% |
| Texas | 21 | 4.9% |
| Illinois | 18 | 4.2% |
| Florida | 16 | 3.8% |
| New Jersey | 13 | 3.1% |
| Kentucky | 12 | 2.8% |
| Michigan | 12 | 2.8% |
| Washington | 12 | 2.8% |
| Other states and territories | 152 | 35.8% |
Location highlight
Feefsdf accounted for nearly all complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 194 complaints. This was followed by TV, which accounted for 108 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 194 | 45.6% |
| TV | 108 | 25.4% |
| Internet | 105 | 24.7% |
| Radio | 14 | 3.3% |
| Accessibility | 2 | 0.5% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
194 complaints were recorded in this category, representing 45.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 73 | 37.6% |
| Equipment | 27 | 13.9% |
| Interference (including signal jammers) | 27 | 13.9% |
| Billing | 23 | 11.9% |
| Availability (including rural call completion) | 17 | 8.8% |
| Privacy | 14 | 7.2% |
| Number Portability (keeping your number if you change providers) | 11 | 5.7% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Equipment, Interference (including signal jammers) and Billing.
TV complaints
108 complaints were recorded in this category, representing 25.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 89 | 82.4% |
| Indecency | 8 | 7.4% |
| Billing | 6 | 5.6% |
| Loud Commercials | 2 | 1.9% |
| Equipment | 1 | 0.9% |
| Interference | 1 | 0.9% |
| Privacy | 1 | 0.9% |
Availability and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
105 complaints were recorded in this category, representing 24.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 31.4% |
| Billing | 33 | 31.4% |
| Interference | 12 | 11.4% |
| Speed | 10 | 9.5% |
| Equipment | 9 | 8.6% |
| Privacy | 8 | 7.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.