FCC Consumer Complaints – 27 April 2024
Introduction
On Saturday, 27 April 2024, 548 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1020 complaints recorded the day before. Complaints were reported across 48 states and territories, with North Carolina slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 253 complaints.
Key statistics
- Total complaints
- 548
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (253)
- Most reported state/territory
- North Carolina (77)
Where the complaints came from
Across 342 cities in 48 states and territories, a total of 548 complaints were recorded on 27 April 2024. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, a significant concentration was observed in Oregon, where Madras accounted for 35 of the 46 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| North Carolina | 77 | 14.1% |
| California | 61 | 11.1% |
| Oregon | 46 | 8.4% |
| Texas | 46 | 8.4% |
| New York | 30 | 5.5% |
| Florida | 28 | 5.1% |
| Pennsylvania | 19 | 3.5% |
| Georgia | 18 | 3.3% |
| Ohio | 18 | 3.3% |
| Arizona | 13 | 2.4% |
| Other states and territories | 192 | 35.0% |
Location highlights
- A large share of complaints in Oregon originated from Madras, which accounted for most reports within the state.
- Complaints in California were reported across 50 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 392 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 392 | 71.5% |
| Internet | 111 | 20.3% |
| TV | 25 | 4.6% |
| Radio | 17 | 3.1% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
392 complaints were recorded in this category, representing 71.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 253 | 64.5% |
| Billing | 57 | 14.5% |
| Availability (including rural call completion) | 28 | 7.1% |
| Equipment | 24 | 6.1% |
| Cramming (unauthorized charges on your phone bill) | 13 | 3.3% |
| Interference (including signal jammers) | 8 | 2.0% |
| Number Portability (keeping your number if you change providers) | 5 | 1.3% |
| Privacy | 4 | 1.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
111 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 44.1% |
| Availability | 32 | 28.8% |
| Interference | 12 | 10.8% |
| Equipment | 8 | 7.2% |
| Speed | 6 | 5.4% |
| Privacy | 4 | 3.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 253 complaints relating to unwanted calls were recorded on this date, representing 46.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (906) 208-9838 | 5 | 2.0% |
| (906) 200-3094 | 2 | 0.8% |
| (906) 208-9943 | 2 | 0.8% |
| (201) 328-1409 | 1 | 0.4% |
| (202) 539-9268 | 1 | 0.4% |
| (202) 798-8482 | 1 | 0.4% |
| (208) 703-7289 | 1 | 0.4% |
| (210) 903-4986 | 1 | 0.4% |
| (212) 347-7584 | 1 | 0.4% |
| (218) 570-5691 | 1 | 0.4% |
Key patterns
- Health Insurance Services was reported slightly more often than other service types.
- Live Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (906) 208-9838 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.