FCC Consumer Complaints – 28 April 2024
Introduction
On 28 April 2024, 328 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 548 complaints recorded the day before. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 328
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (84)
- Most reported state/territory
- California (37)
Where the complaints came from
A total of 328 complaints were recorded on 28 April 2024, with reports originating from 234 cities in 41 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 37 | 11.3% |
| Florida | 33 | 10.1% |
| Texas | 25 | 7.6% |
| New York | 21 | 6.4% |
| Pennsylvania | 19 | 5.8% |
| Oklahoma | 15 | 4.6% |
| Ohio | 14 | 4.3% |
| Iowa | 10 | 3.0% |
| Illinois | 10 | 3.0% |
| Michigan | 10 | 3.0% |
| Other states and territories | 134 | 40.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 178 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 178 | 54.3% |
| Internet | 102 | 31.1% |
| TV | 32 | 9.8% |
| Radio | 11 | 3.4% |
| Emergency | 3 | 0.9% |
| Accessibility | 2 | 0.6% |
Phone complaints
178 complaints were recorded in this category, representing 54.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 84 | 47.2% |
| Billing | 36 | 20.2% |
| Equipment | 19 | 10.7% |
| Availability (including rural call completion) | 15 | 8.4% |
| Number Portability (keeping your number if you change providers) | 9 | 5.1% |
| Interference (including signal jammers) | 6 | 3.4% |
| Privacy | 4 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.7% |
| Junk Faxes | 1 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
102 complaints were recorded in this category, representing 31.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 34.3% |
| Availability | 32 | 31.4% |
| Speed | 14 | 13.7% |
| Interference | 9 | 8.8% |
| Equipment | 6 | 5.9% |
| Privacy | 6 | 5.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
32 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 14 | 43.8% |
| Billing | 8 | 25.0% |
| Availability | 5 | 15.6% |
| Indecency | 4 | 12.5% |
| Interference | 1 | 3.1% |
Loud Commercials and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.