FCC Consumer Complaints – 29 April 2024
Introduction
On Monday, 29 April 2024, the Federal Communications Commission recorded 844 consumer complaints relating to telecommunications services, this represented an increase from the 328 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 378 complaints.
Key statistics
- Total complaints
- 844
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (378)
- Most reported state/territory
- California (101)
Where the complaints came from
On 29 April 2024, the 844 complaints recorded by the Federal Communications Commission were reported from 601 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 12.0% |
| Texas | 78 | 9.2% |
| Florida | 71 | 8.4% |
| New York | 37 | 4.4% |
| Illinois | 32 | 3.8% |
| Michigan | 32 | 3.8% |
| Pennsylvania | 31 | 3.7% |
| Washington | 31 | 3.7% |
| Georgia | 30 | 3.6% |
| Ohio | 26 | 3.1% |
| Other states and territories | 375 | 44.4% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 589 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 589 | 69.8% |
| Internet | 170 | 20.1% |
| TV | 54 | 6.4% |
| Radio | 19 | 2.3% |
| Accessibility | 5 | 0.6% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 3 | 0.4% |
Phone complaints
589 complaints were recorded in this category, representing 69.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 378 | 64.2% |
| Billing | 66 | 11.2% |
| Availability (including rural call completion) | 56 | 9.5% |
| Equipment | 39 | 6.6% |
| Interference (including signal jammers) | 12 | 2.0% |
| Privacy | 11 | 1.9% |
| Junk Faxes | 10 | 1.7% |
| Number Portability (keeping your number if you change providers) | 10 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
170 complaints were recorded in this category, representing 20.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 45.3% |
| Availability | 51 | 30.0% |
| Equipment | 14 | 8.2% |
| Privacy | 12 | 7.1% |
| Interference | 8 | 4.7% |
| Speed | 8 | 4.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
54 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 35.2% |
| Loud Commercials | 17 | 31.5% |
| Availability | 10 | 18.5% |
| Indecency | 4 | 7.4% |
| Interference | 3 | 5.6% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.