FCC Consumer Complaints – 30 April 2024
Introduction
The Federal Communications Commission recorded 958 consumer complaints on Tuesday, 30 April 2024 relating to telecommunications services, complaint volume increased from 844 complaints the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 418 complaints.
Key statistics
- Total complaints
- 958
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (418)
- Most reported state/territory
- California (116)
Where the complaints came from
A total of 958 complaints were recorded on 30 April 2024, with reports originating from 664 cities in 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 12.1% |
| Texas | 94 | 9.8% |
| Florida | 73 | 7.6% |
| New York | 51 | 5.3% |
| Pennsylvania | 42 | 4.4% |
| Illinois | 40 | 4.2% |
| Georgia | 36 | 3.8% |
| Michigan | 34 | 3.5% |
| Colorado | 31 | 3.2% |
| New Jersey | 31 | 3.2% |
| Other states and territories | 409 | 42.7% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 679 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 679 | 70.9% |
| Internet | 203 | 21.2% |
| TV | 44 | 4.6% |
| Radio | 15 | 1.6% |
| Accessibility | 8 | 0.8% |
| Emergency | 8 | 0.8% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
679 complaints were recorded in this category, representing 70.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 418 | 61.6% |
| Billing | 88 | 13.0% |
| Availability (including rural call completion) | 56 | 8.2% |
| Equipment | 56 | 8.2% |
| Junk Faxes | 15 | 2.2% |
| Number Portability (keeping your number if you change providers) | 15 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.5% |
| Privacy | 10 | 1.5% |
| Interference (including signal jammers) | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
203 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 91 | 44.8% |
| Availability | 65 | 32.0% |
| Equipment | 16 | 7.9% |
| Speed | 16 | 7.9% |
| Interference | 9 | 4.4% |
| Privacy | 6 | 3.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
44 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 34.1% |
| Loud Commercials | 14 | 31.8% |
| Availability | 8 | 18.2% |
| Indecency | 4 | 9.1% |
| Equipment | 2 | 4.5% |
| Interference | 1 | 2.3% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 418 complaints relating to unwanted calls on this date, representing 43.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 531-7285 | 5 | 1.2% |
| (202) 505-1032 | 4 | 1.0% |
| (202) 798-8524 | 3 | 0.7% |
| (267) 584-6233 | 2 | 0.5% |
| (800) 871-5913 | 2 | 0.5% |
| (844) 441-8565 | 2 | 0.5% |
| (844) 474-2375 | 2 | 0.5% |
| (864) 523-1240 | 2 | 0.5% |
| (202) 539-9268 | 1 | 0.2% |
| (202) 830-0030 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Live Voice was reported slightly more often than other call types.
- (888) 531-7285 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.