FCC Consumer Complaints – 1 May 2024
Introduction
A total of 936 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 1 May 2024, complaint volume fell from 958 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 936
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (385)
- Most reported state/territory
- California (107)
Where the complaints came from
On 1 May 2024, the 936 complaints recorded by the Federal Communications Commission were reported from 654 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 11.4% |
| Texas | 86 | 9.2% |
| Florida | 70 | 7.5% |
| Ohio | 53 | 5.7% |
| New York | 47 | 5.0% |
| Illinois | 43 | 4.6% |
| Georgia | 36 | 3.8% |
| Arizona | 30 | 3.2% |
| New Jersey | 28 | 3.0% |
| Pennsylvania | 26 | 2.8% |
| Other states and territories | 410 | 43.8% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 661 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 661 | 70.6% |
| Internet | 179 | 19.1% |
| TV | 75 | 8.0% |
| Radio | 13 | 1.4% |
| Emergency | 5 | 0.5% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
661 complaints were recorded in this category, representing 70.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 385 | 58.2% |
| Billing | 103 | 15.6% |
| Availability (including rural call completion) | 55 | 8.3% |
| Equipment | 43 | 6.5% |
| Number Portability (keeping your number if you change providers) | 26 | 3.9% |
| Privacy | 15 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.0% |
| Interference (including signal jammers) | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 6 | 0.9% |
| Junk Faxes | 5 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
179 complaints were recorded in this category, representing 19.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 45.8% |
| Availability | 52 | 29.1% |
| Interference | 15 | 8.4% |
| Equipment | 12 | 6.7% |
| Speed | 10 | 5.6% |
| Privacy | 8 | 4.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
75 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 40.0% |
| Availability | 19 | 25.3% |
| Loud Commercials | 12 | 16.0% |
| Indecency | 6 | 8.0% |
| Interference | 3 | 4.0% |
| Privacy | 3 | 4.0% |
| Equipment | 2 | 2.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.