FCC Consumer Complaints – 2 May 2024
Introduction
The Federal Communications Commission recorded 923 consumer complaints on 2 May 2024 relating to telecommunications services, complaint volume fell from 936 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 923
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (370)
- Most reported state/territory
- California (102)
Where the complaints came from
Reports recorded on 2 May 2024 show 923 complaints originating from 622 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 11.1% |
| Texas | 78 | 8.5% |
| Florida | 74 | 8.0% |
| New York | 56 | 6.1% |
| Pennsylvania | 39 | 4.2% |
| North Carolina | 36 | 3.9% |
| Illinois | 33 | 3.6% |
| Maryland | 32 | 3.5% |
| Ohio | 31 | 3.4% |
| Georgia | 30 | 3.3% |
| Other states and territories | 412 | 44.6% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 661 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 661 | 71.6% |
| Internet | 190 | 20.6% |
| TV | 45 | 4.9% |
| Radio | 14 | 1.5% |
| Emergency | 7 | 0.8% |
| Accessibility | 6 | 0.7% |
Phone complaints
661 complaints were recorded in this category, representing 71.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 370 | 56.0% |
| Billing | 127 | 19.2% |
| Availability (including rural call completion) | 50 | 7.6% |
| Equipment | 40 | 6.1% |
| Junk Faxes | 19 | 2.9% |
| Number Portability (keeping your number if you change providers) | 17 | 2.6% |
| Privacy | 17 | 2.6% |
| Interference (including signal jammers) | 11 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
190 complaints were recorded in this category, representing 20.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 37.9% |
| Availability | 65 | 34.2% |
| Speed | 19 | 10.0% |
| Equipment | 16 | 8.4% |
| Interference | 10 | 5.3% |
| Privacy | 8 | 4.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
45 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 35.6% |
| Billing | 13 | 28.9% |
| Loud Commercials | 9 | 20.0% |
| Equipment | 4 | 8.9% |
| Indecency | 3 | 6.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.