FCC Consumer Complaints – 3 May 2024
Introduction
On Friday, 3 May 2024, the Federal Communications Commission recorded 859 consumer complaints relating to telecommunications services, complaint volume fell from 923 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 411 complaints.
Key statistics
- Total complaints
- 859
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (411)
- Most reported state/territory
- California (102)
Where the complaints came from
Across 568 cities in 51 states and territories, a total of 859 complaints were recorded on 3 May 2024. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 11.9% |
| Texas | 84 | 9.8% |
| Florida | 70 | 8.1% |
| New York | 58 | 6.8% |
| Ohio | 43 | 5.0% |
| Georgia | 39 | 4.5% |
| North Carolina | 33 | 3.8% |
| Pennsylvania | 30 | 3.5% |
| Michigan | 29 | 3.4% |
| New Jersey | 26 | 3.0% |
| Other states and territories | 345 | 40.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 641 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 641 | 74.6% |
| Internet | 153 | 17.8% |
| TV | 49 | 5.7% |
| Radio | 12 | 1.4% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
641 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 411 | 64.1% |
| Billing | 72 | 11.2% |
| Availability (including rural call completion) | 58 | 9.0% |
| Equipment | 30 | 4.7% |
| Number Portability (keeping your number if you change providers) | 20 | 3.1% |
| Privacy | 20 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.2% |
| Interference (including signal jammers) | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 5 | 0.8% |
| Junk Faxes | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
153 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 41.2% |
| Availability | 39 | 25.5% |
| Speed | 19 | 12.4% |
| Interference | 14 | 9.2% |
| Equipment | 13 | 8.5% |
| Privacy | 5 | 3.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
49 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 38.8% |
| Loud Commercials | 9 | 18.4% |
| Availability | 8 | 16.3% |
| Indecency | 5 | 10.2% |
| Equipment | 4 | 8.2% |
| Interference | 3 | 6.1% |
| Privacy | 1 | 2.0% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
Unwanted calls
A total of 411 complaints relating to unwanted calls were recorded on this date, representing 47.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (610) 273-8716 | 5 | 1.2% |
| (866) 559-6648 | 2 | 0.5% |
| (201) 898-0944 | 1 | 0.2% |
| (202) 717-9060 | 1 | 0.2% |
| (203) 323-3954 | 1 | 0.2% |
| (203) 760-6133 | 1 | 0.2% |
| (205) 315-8754 | 1 | 0.2% |
| (209) 495-1219 | 1 | 0.2% |
| (212) 516-9533 | 1 | 0.2% |
| (213) 759-2134 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Live Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (610) 273-8716 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.