FCC Consumer Complaints – 4 May 2024
Introduction
The Federal Communications Commission recorded 424 consumer complaints on 4 May 2024 relating to telecommunications services, complaint volume fell from 859 complaints the previous day. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 424
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (170)
- Most reported state/territory
- California (67)
Where the complaints came from
The 424 complaints recorded on 4 May 2024 originated from 333 cities across 44 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 67 | 15.8% |
| Texas | 40 | 9.4% |
| Florida | 27 | 6.4% |
| Ohio | 24 | 5.7% |
| New York | 23 | 5.4% |
| Pennsylvania | 20 | 4.7% |
| Georgia | 17 | 4.0% |
| North Carolina | 17 | 4.0% |
| Michigan | 16 | 3.8% |
| Colorado | 14 | 3.3% |
| Other states and territories | 159 | 37.5% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 285 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 285 | 67.2% |
| Internet | 104 | 24.5% |
| TV | 20 | 4.7% |
| Radio | 10 | 2.4% |
| Emergency | 5 | 1.2% |
Phone complaints
285 complaints were recorded in this category, representing 67.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 170 | 59.6% |
| Billing | 36 | 12.6% |
| Availability (including rural call completion) | 24 | 8.4% |
| Equipment | 21 | 7.4% |
| Privacy | 11 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.8% |
| Number Portability (keeping your number if you change providers) | 8 | 2.8% |
| Interference (including signal jammers) | 4 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 1.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
104 complaints were recorded in this category, representing 24.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 40.4% |
| Availability | 30 | 28.8% |
| Speed | 11 | 10.6% |
| Interference | 9 | 8.7% |
| Privacy | 7 | 6.7% |
| Equipment | 5 | 4.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.