FCC Consumer Complaints – 5 May 2024
Introduction
On Sunday, 5 May 2024, the Federal Communications Commission recorded 339 consumer complaints relating to telecommunications services, this was lower than the 424 complaints recorded the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 339
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (95)
- Most reported state/territory
- California (45)
Where the complaints came from
Reports recorded on 5 May 2024 show 339 complaints originating from 259 cities across 46 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 45 | 13.3% |
| Texas | 33 | 9.7% |
| New York | 21 | 6.2% |
| Florida | 20 | 5.9% |
| Ohio | 20 | 5.9% |
| Arizona | 14 | 4.1% |
| Indiana | 12 | 3.5% |
| Maryland | 11 | 3.2% |
| Pennsylvania | 11 | 3.2% |
| Georgia | 10 | 2.9% |
| Other states and territories | 142 | 41.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 200 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 200 | 59.0% |
| Internet | 91 | 26.8% |
| TV | 29 | 8.6% |
| Radio | 12 | 3.5% |
| Emergency | 4 | 1.2% |
| Accessibility | 2 | 0.6% |
| Broadband Story | 1 | 0.3% |
Phone complaints
200 complaints were recorded in this category, representing 59.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 95 | 47.5% |
| Billing | 35 | 17.5% |
| Equipment | 24 | 12.0% |
| Availability (including rural call completion) | 19 | 9.5% |
| Privacy | 14 | 7.0% |
| Number Portability (keeping your number if you change providers) | 7 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.5% |
| Interference (including signal jammers) | 3 | 1.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
91 complaints were recorded in this category, representing 26.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 41.8% |
| Availability | 25 | 27.5% |
| Speed | 10 | 11.0% |
| Equipment | 9 | 9.9% |
| Interference | 5 | 5.5% |
| Privacy | 4 | 4.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.