FCC Consumer Complaints – 6 May 2024
Introduction
On 6 May 2024, 895 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 339 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 895
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (352)
- Most reported state/territory
- California (103)
Where the complaints came from
Reports recorded on 6 May 2024 show 895 complaints originating from 618 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 11.5% |
| Texas | 85 | 9.5% |
| New York | 49 | 5.5% |
| Florida | 48 | 5.4% |
| Pennsylvania | 43 | 4.8% |
| Illinois | 39 | 4.4% |
| Virginia | 33 | 3.7% |
| Colorado | 31 | 3.5% |
| Georgia | 30 | 3.4% |
| Washington | 30 | 3.4% |
| Other states and territories | 401 | 44.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 629 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 629 | 70.3% |
| Internet | 179 | 20.0% |
| TV | 67 | 7.5% |
| Radio | 16 | 1.8% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
629 complaints were recorded in this category, representing 70.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 352 | 56.0% |
| Billing | 97 | 15.4% |
| Availability (including rural call completion) | 70 | 11.1% |
| Equipment | 43 | 6.8% |
| Number Portability (keeping your number if you change providers) | 16 | 2.5% |
| Interference (including signal jammers) | 15 | 2.4% |
| Privacy | 15 | 2.4% |
| Junk Faxes | 12 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
179 complaints were recorded in this category, representing 20.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 75 | 41.9% |
| Availability | 56 | 31.3% |
| Speed | 14 | 7.8% |
| Interference | 12 | 6.7% |
| Equipment | 11 | 6.1% |
| Privacy | 11 | 6.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
67 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 37.3% |
| Loud Commercials | 18 | 26.9% |
| Availability | 9 | 13.4% |
| Indecency | 6 | 9.0% |
| Equipment | 4 | 6.0% |
| Privacy | 2 | 3.0% |
| Interference | 1 | 1.5% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.