FCC Consumer Complaints – 7 May 2024
Introduction
A total of 913 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 7 May 2024, this represented an increase from the 895 complaints recorded the day before. Complaints were reported across 53 states and territories, with Texas slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 913
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (377)
- Most reported state/territory
- Texas (98)
Where the complaints came from
On 7 May 2024, the 913 complaints recorded by the Federal Communications Commission were reported from 606 cities across 53 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 98 | 10.7% |
| California | 93 | 10.2% |
| Florida | 62 | 6.8% |
| New York | 54 | 5.9% |
| Michigan | 42 | 4.6% |
| Virginia | 40 | 4.4% |
| Illinois | 39 | 4.3% |
| Pennsylvania | 34 | 3.7% |
| Georgia | 31 | 3.4% |
| Washington | 29 | 3.2% |
| Other states and territories | 390 | 42.7% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 605 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 605 | 66.3% |
| Internet | 209 | 22.9% |
| TV | 67 | 7.3% |
| Radio | 19 | 2.1% |
| Emergency | 6 | 0.7% |
| Accessibility | 5 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
605 complaints were recorded in this category, representing 66.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 377 | 62.3% |
| Billing | 82 | 13.6% |
| Availability (including rural call completion) | 55 | 9.1% |
| Equipment | 40 | 6.6% |
| Number Portability (keeping your number if you change providers) | 16 | 2.6% |
| Privacy | 11 | 1.8% |
| Interference (including signal jammers) | 8 | 1.3% |
| Junk Faxes | 8 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
209 complaints were recorded in this category, representing 22.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 90 | 43.1% |
| Availability | 69 | 33.0% |
| Speed | 20 | 9.6% |
| Equipment | 13 | 6.2% |
| Interference | 13 | 6.2% |
| Privacy | 4 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
67 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 40.3% |
| Loud Commercials | 17 | 25.4% |
| Indecency | 9 | 13.4% |
| Availability | 7 | 10.4% |
| Equipment | 2 | 3.0% |
| Interference | 2 | 3.0% |
| Privacy | 1 | 1.5% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 377 complaints relating to unwanted calls were recorded on this date, representing 41.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (815) 422-1052 | 7 | 1.9% |
| (302) 956-4730 | 2 | 0.5% |
| (564) 544-8716 | 2 | 0.5% |
| (202) 592-9027 | 1 | 0.3% |
| (202) 963-6255 | 1 | 0.3% |
| (207) 708-4055 | 1 | 0.3% |
| (210) 818-9612 | 1 | 0.3% |
| (217) 559-5803 | 1 | 0.3% |
| (218) 607-1719 | 1 | 0.3% |
| (229) 352-2226 | 1 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Live Voice was reported slightly more often than other call types.
- (815) 422-1052 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.