FCC Consumer Complaints – 8 May 2024
Introduction
A total of 917 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 8 May 2024, this represented an increase from the 913 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 443 complaints recorded.
Key statistics
- Total complaints
- 917
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (443)
- Most reported state/territory
- California (125)
Where the complaints came from
The 917 complaints recorded on 8 May 2024 were submitted from 613 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Washington, where Seattle accounted for 30 of the 46 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 13.6% |
| Florida | 68 | 7.4% |
| Texas | 58 | 6.3% |
| Washington | 46 | 5.0% |
| Michigan | 43 | 4.7% |
| New York | 40 | 4.4% |
| Pennsylvania | 37 | 4.0% |
| Georgia | 32 | 3.5% |
| Maryland | 30 | 3.3% |
| Ohio | 29 | 3.2% |
| Other states and territories | 409 | 44.6% |
Location highlight
Seattle accounted for the majority of complaints recorded in Washington.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 653 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 653 | 71.2% |
| Internet | 178 | 19.4% |
| TV | 53 | 5.8% |
| Radio | 19 | 2.1% |
| Emergency | 10 | 1.1% |
| Accessibility | 4 | 0.4% |
Phone complaints
653 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 443 | 67.8% |
| Billing | 62 | 9.5% |
| Availability (including rural call completion) | 50 | 7.7% |
| Equipment | 41 | 6.3% |
| Privacy | 16 | 2.5% |
| Number Portability (keeping your number if you change providers) | 15 | 2.3% |
| Junk Faxes | 12 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.1% |
| Interference (including signal jammers) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
178 complaints were recorded in this category, representing 19.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 37.6% |
| Availability | 51 | 28.7% |
| Speed | 22 | 12.4% |
| Equipment | 19 | 10.7% |
| Interference | 11 | 6.2% |
| Privacy | 8 | 4.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
53 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 34.0% |
| Billing | 18 | 34.0% |
| Loud Commercials | 6 | 11.3% |
| Indecency | 5 | 9.4% |
| Equipment | 4 | 7.5% |
| Privacy | 1 | 1.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.