FCC Consumer Complaints – 18 April 2024
Introduction
The Federal Communications Commission recorded 1113 consumer complaints on Thursday, 18 April 2024 relating to telecommunications services, this represented an increase from the 996 complaints recorded the previous day. Complaints were reported across 55 states and territories, and California generated the highest number of submissions with 210 complaints. Unwanted Calls was the most frequently reported issue, with 435 complaints recorded.
Key statistics
- Total complaints
- 1113
- States & territories reporting
- 55
- Most common issue
- Unwanted Calls (435)
- Most reported state/territory
- California (210)
Where the complaints came from
Across 665 cities in 55 states and territories, a total of 1113 complaints were recorded on 18 April 2024. Complaint activity was somewhat more concentrated than usual, with California accounting for the largest share of reports. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 73 of the 86 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 210 | 18.9% |
| Alabama | 86 | 7.7% |
| Texas | 76 | 6.8% |
| Florida | 71 | 6.4% |
| New York | 53 | 4.8% |
| Illinois | 44 | 4.0% |
| Georgia | 43 | 3.9% |
| North Carolina | 33 | 3.0% |
| Pennsylvania | 33 | 3.0% |
| Ohio | 32 | 2.9% |
| Other states and territories | 432 | 38.8% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 761 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 761 | 68.4% |
| Internet | 201 | 18.1% |
| TV | 120 | 10.8% |
| Radio | 19 | 1.7% |
| Emergency | 5 | 0.4% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 3 | 0.3% |
Phone complaints
761 complaints were recorded in this category, representing 68.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 435 | 57.2% |
| Interference (including signal jammers) | 102 | 13.4% |
| Billing | 75 | 9.9% |
| Availability (including rural call completion) | 46 | 6.0% |
| Equipment | 45 | 5.9% |
| Junk Faxes | 16 | 2.1% |
| Privacy | 15 | 2.0% |
| Number Portability (keeping your number if you change providers) | 13 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Interference (including signal jammers), Billing and Availability (including rural call completion).
Internet complaints
201 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 38.3% |
| Billing | 69 | 34.3% |
| Interference | 18 | 9.0% |
| Equipment | 16 | 8.0% |
| Privacy | 11 | 5.5% |
| Speed | 10 | 5.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
120 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 92 | 76.7% |
| Billing | 14 | 11.7% |
| Indecency | 5 | 4.2% |
| Interference | 4 | 3.3% |
| Equipment | 2 | 1.7% |
| Loud Commercials | 2 | 1.7% |
| Privacy | 1 | 0.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.