FCC Consumer Complaints – 19 April 2024
Introduction
On Friday, 19 April 2024, 935 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1113 complaints the previous day. Complaints were reported across 52 states and territories, and California generated the highest number of submissions with 163 complaints. Unwanted Calls was the most frequently reported issue, with 385 complaints recorded.
Key statistics
- Total complaints
- 935
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (385)
- Most reported state/territory
- California (163)
Where the complaints came from
On 19 April 2024, the 935 complaints recorded by the Federal Communications Commission were reported from 592 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 163 | 17.4% |
| Florida | 67 | 7.2% |
| Texas | 67 | 7.2% |
| Illinois | 58 | 6.2% |
| New York | 42 | 4.5% |
| Ohio | 37 | 4.0% |
| Alabama | 35 | 3.7% |
| Pennsylvania | 34 | 3.6% |
| North Carolina | 27 | 2.9% |
| Virginia | 24 | 2.6% |
| Other states and territories | 380 | 40.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 688 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 688 | 73.6% |
| Internet | 162 | 17.3% |
| TV | 58 | 6.2% |
| Radio | 18 | 1.9% |
| Emergency | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
688 complaints were recorded in this category, representing 73.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 385 | 56.0% |
| Billing | 78 | 11.3% |
| Interference (including signal jammers) | 77 | 11.2% |
| Availability (including rural call completion) | 57 | 8.3% |
| Equipment | 39 | 5.7% |
| Number Portability (keeping your number if you change providers) | 16 | 2.3% |
| Privacy | 15 | 2.2% |
| Junk Faxes | 10 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Rural Call Completion | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Interference (including signal jammers) and Availability (including rural call completion) among the most common.
Internet complaints
162 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 40.7% |
| Availability | 43 | 26.5% |
| Interference | 18 | 11.1% |
| Speed | 15 | 9.3% |
| Equipment | 11 | 6.8% |
| Privacy | 9 | 5.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
58 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 44.8% |
| Billing | 13 | 22.4% |
| Loud Commercials | 8 | 13.8% |
| Equipment | 5 | 8.6% |
| Indecency | 2 | 3.4% |
| Interference | 2 | 3.4% |
| Privacy | 2 | 3.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.