FCC Consumer Complaints – 10 May 2024
Introduction
On Friday, 10 May 2024, the Federal Communications Commission recorded 883 consumer complaints relating to telecommunications services, this was higher than the 858 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 395 complaints.
Key statistics
- Total complaints
- 883
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (395)
- Most reported state/territory
- California (91)
Where the complaints came from
A total of 883 complaints were recorded on 10 May 2024, with reports originating from 589 cities in 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 32 of the 42 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 91 | 10.3% |
| Florida | 71 | 8.0% |
| Texas | 65 | 7.4% |
| New York | 53 | 6.0% |
| Alabama | 42 | 4.8% |
| Pennsylvania | 40 | 4.5% |
| Arizona | 29 | 3.3% |
| Illinois | 29 | 3.3% |
| Massachusetts | 29 | 3.3% |
| Washington | 29 | 3.3% |
| Other states and territories | 405 | 45.9% |
Location highlights
- Feefsdf accounted for the majority of complaints recorded in Alabama.
- Complaints in California were reported across 66 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 646 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 646 | 73.2% |
| Internet | 142 | 16.1% |
| TV | 69 | 7.8% |
| Radio | 14 | 1.6% |
| Accessibility | 5 | 0.6% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 3 | 0.3% |
Phone complaints
646 complaints were recorded in this category, representing 73.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 395 | 61.1% |
| Billing | 81 | 12.5% |
| Availability (including rural call completion) | 53 | 8.2% |
| Equipment | 50 | 7.7% |
| Number Portability (keeping your number if you change providers) | 23 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.2% |
| Privacy | 12 | 1.9% |
| Interference (including signal jammers) | 9 | 1.4% |
| Junk Faxes | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
142 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 42.3% |
| Availability | 48 | 33.8% |
| Interference | 13 | 9.2% |
| Equipment | 12 | 8.5% |
| Speed | 8 | 5.6% |
| Privacy | 1 | 0.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
69 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 55.1% |
| Billing | 16 | 23.2% |
| Loud Commercials | 7 | 10.1% |
| Indecency | 5 | 7.2% |
| Equipment | 1 | 1.4% |
| Interference | 1 | 1.4% |
| Privacy | 1 | 1.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.