FCC Consumer Complaints – 11 May 2024
Introduction
The Federal Communications Commission recorded 408 consumer complaints on 11 May 2024 relating to telecommunications services, this was lower than the 883 complaints recorded the day before. The complaints came from 41 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 408
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (142)
- Most reported state/territory
- California (64)
Where the complaints came from
On 11 May 2024, the 408 complaints recorded by the Federal Communications Commission were reported from 272 cities across 41 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 42 of the 45 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 15.7% |
| Alabama | 45 | 11.0% |
| Florida | 30 | 7.4% |
| New York | 24 | 5.9% |
| Ohio | 20 | 4.9% |
| Texas | 19 | 4.7% |
| Nevada | 16 | 3.9% |
| Pennsylvania | 14 | 3.4% |
| Washington | 14 | 3.4% |
| North Carolina | 13 | 3.2% |
| Other states and territories | 149 | 36.5% |
Location highlights
- Feefsdf accounted for nearly all complaints recorded in Alabama.
- Complaints in California were reported across 50 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 252 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 252 | 61.8% |
| Internet | 77 | 18.9% |
| TV | 66 | 16.2% |
| Radio | 6 | 1.5% |
| Accessibility | 4 | 1.0% |
| Emergency | 3 | 0.7% |
Phone complaints
252 complaints were recorded in this category, representing 61.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 142 | 56.3% |
| Billing | 38 | 15.1% |
| Equipment | 23 | 9.1% |
| Availability (including rural call completion) | 20 | 7.9% |
| Number Portability (keeping your number if you change providers) | 10 | 4.0% |
| Interference (including signal jammers) | 8 | 3.2% |
| Privacy | 7 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.8% |
| Junk Faxes | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
77 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 35.1% |
| Availability | 25 | 32.5% |
| Interference | 10 | 13.0% |
| Speed | 7 | 9.1% |
| Equipment | 6 | 7.8% |
| Privacy | 2 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
66 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 74.2% |
| Billing | 10 | 15.2% |
| Indecency | 4 | 6.1% |
| Loud Commercials | 3 | 4.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.