FCC Consumer Complaints – 12 May 2024
Introduction
On 12 May 2024, 317 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 408 complaints the previous day. The complaints came from 44 states and territories, with Alabama reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 317
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (75)
- Most reported state/territory
- Alabama (38)
Where the complaints came from
The 317 complaints recorded on 12 May 2024 were submitted from 228 cities across 44 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 37 of the 38 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 38 | 12.0% |
| California | 28 | 8.8% |
| Texas | 24 | 7.6% |
| Florida | 23 | 7.3% |
| New York | 22 | 6.9% |
| Georgia | 16 | 5.0% |
| Illinois | 14 | 4.4% |
| New Jersey | 13 | 4.1% |
| Michigan | 12 | 3.8% |
| Ohio | 11 | 3.5% |
| Other states and territories | 116 | 36.6% |
Location highlights
- Complaints reported in Alabama originated from two cities, Feefsdf and Mobile.
- Complaint activity in Alabama was almost entirely concentrated in Feefsdf.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 171 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 171 | 53.9% |
| Internet | 78 | 24.6% |
| TV | 55 | 17.4% |
| Radio | 7 | 2.2% |
| Emergency | 6 | 1.9% |
Phone complaints
171 complaints were recorded in this category, representing 53.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 75 | 43.9% |
| Billing | 28 | 16.4% |
| Availability (including rural call completion) | 25 | 14.6% |
| Equipment | 15 | 8.8% |
| Number Portability (keeping your number if you change providers) | 9 | 5.3% |
| Privacy | 7 | 4.1% |
| Interference (including signal jammers) | 6 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.8% |
| Slamming (change of your carrier without permission) | 3 | 1.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
78 complaints were recorded in this category, representing 24.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 37.2% |
| Billing | 27 | 34.6% |
| Speed | 12 | 15.4% |
| Interference | 5 | 6.4% |
| Privacy | 3 | 3.8% |
| Equipment | 2 | 2.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
55 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 72.7% |
| Loud Commercials | 5 | 9.1% |
| Billing | 3 | 5.5% |
| Privacy | 3 | 5.5% |
| Indecency | 2 | 3.6% |
| Interference | 2 | 3.6% |
The largest share of complaints in this category related to Availability and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.