FCC Consumer Complaints – 13 May 2024
Introduction
On Monday, 13 May 2024, the Federal Communications Commission recorded 798 consumer complaints relating to telecommunications services, this represented an increase from the 317 complaints recorded the previous day. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 313 complaints recorded.
Key statistics
- Total complaints
- 798
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (313)
- Most reported state/territory
- California (96)
Where the complaints came from
A total of 798 complaints were recorded on 13 May 2024, with reports originating from 549 cities in 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 33 of the 36 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 12.0% |
| Florida | 59 | 7.4% |
| Texas | 52 | 6.5% |
| New York | 50 | 6.3% |
| Ohio | 44 | 5.5% |
| Alabama | 36 | 4.5% |
| Pennsylvania | 35 | 4.4% |
| Georgia | 30 | 3.8% |
| New Jersey | 28 | 3.5% |
| Illinois | 24 | 3.0% |
| Other states and territories | 344 | 43.1% |
Location highlights
- Complaint activity in Alabama was almost entirely concentrated in Feefsdf.
- California had the widest distribution of complaints, with reports originating from 72 different cities.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 546 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 546 | 68.4% |
| Internet | 157 | 19.7% |
| TV | 69 | 8.6% |
| Radio | 17 | 2.1% |
| Accessibility | 5 | 0.6% |
| Emergency | 3 | 0.4% |
| Broadband Story | 1 | 0.1% |
Phone complaints
546 complaints were recorded in this category, representing 68.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 313 | 57.3% |
| Billing | 76 | 13.9% |
| Availability (including rural call completion) | 55 | 10.1% |
| Equipment | 38 | 7.0% |
| Number Portability (keeping your number if you change providers) | 29 | 5.3% |
| Junk Faxes | 14 | 2.6% |
| Privacy | 12 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.3% |
| Interference (including signal jammers) | 2 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
157 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 38.2% |
| Availability | 51 | 32.5% |
| Equipment | 19 | 12.1% |
| Speed | 13 | 8.3% |
| Interference | 11 | 7.0% |
| Privacy | 3 | 1.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
69 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 59.4% |
| Billing | 17 | 24.6% |
| Loud Commercials | 6 | 8.7% |
| Indecency | 3 | 4.3% |
| Interference | 2 | 2.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.