FCC Consumer Complaints – 14 May 2024
Introduction
On Tuesday, 14 May 2024, the Federal Communications Commission recorded 937 consumer complaints relating to telecommunications services, complaint volume increased from 798 complaints the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 423 complaints.
Key statistics
- Total complaints
- 937
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (423)
- Most reported state/territory
- California (119)
Where the complaints came from
Reports recorded on 14 May 2024 show 937 complaints originating from 616 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 34 of the 44 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 12.7% |
| Florida | 69 | 7.4% |
| Pennsylvania | 66 | 7.0% |
| Texas | 57 | 6.1% |
| Alabama | 44 | 4.7% |
| Ohio | 44 | 4.7% |
| Georgia | 37 | 3.9% |
| New York | 36 | 3.8% |
| Washington | 36 | 3.8% |
| Michigan | 26 | 2.8% |
| Other states and territories | 403 | 43.0% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 667 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 667 | 71.2% |
| Internet | 152 | 16.2% |
| TV | 86 | 9.2% |
| Radio | 18 | 1.9% |
| Emergency | 9 | 1.0% |
| Accessibility | 5 | 0.5% |
Phone complaints
667 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 423 | 63.4% |
| Billing | 81 | 12.1% |
| Availability (including rural call completion) | 66 | 9.9% |
| Equipment | 35 | 5.2% |
| Number Portability (keeping your number if you change providers) | 14 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.8% |
| Junk Faxes | 12 | 1.8% |
| Interference (including signal jammers) | 11 | 1.6% |
| Privacy | 11 | 1.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
152 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 46.7% |
| Availability | 48 | 31.6% |
| Equipment | 14 | 9.2% |
| Speed | 8 | 5.3% |
| Interference | 6 | 3.9% |
| Privacy | 5 | 3.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
86 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 55.8% |
| Loud Commercials | 16 | 18.6% |
| Billing | 12 | 14.0% |
| Indecency | 5 | 5.8% |
| Equipment | 3 | 3.5% |
| Interference | 2 | 2.3% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.