FCC Consumer Complaints – 15 May 2024
Introduction
On Wednesday, 15 May 2024, the Federal Communications Commission recorded 1032 consumer complaints relating to telecommunications services, this was higher than the 937 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 460 complaints recorded.
Key statistics
- Total complaints
- 1032
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (460)
- Most reported state/territory
- California (112)
Where the complaints came from
Reports recorded on 15 May 2024 show 1032 complaints originating from 657 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in New Mexico, where Farmington accounted for 27 of the 30 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 10.9% |
| Texas | 70 | 6.8% |
| Florida | 58 | 5.6% |
| New York | 58 | 5.6% |
| Alabama | 55 | 5.3% |
| Arizona | 47 | 4.6% |
| Pennsylvania | 43 | 4.2% |
| Ohio | 38 | 3.7% |
| North Carolina | 37 | 3.6% |
| Virginia | 32 | 3.1% |
| Other states and territories | 482 | 46.7% |
Location highlights
- Complaints reported in New Mexico originated from two cities, Farmington and Albuquerque.
- Farmington accounted for nearly all complaints recorded in New Mexico.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 714 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 714 | 69.2% |
| Internet | 194 | 18.8% |
| TV | 97 | 9.4% |
| Radio | 17 | 1.6% |
| Emergency | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
714 complaints were recorded in this category, representing 69.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 460 | 64.4% |
| Billing | 80 | 11.2% |
| Availability (including rural call completion) | 50 | 7.0% |
| Equipment | 38 | 5.3% |
| Number Portability (keeping your number if you change providers) | 32 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.5% |
| Junk Faxes | 12 | 1.7% |
| Privacy | 12 | 1.7% |
| Interference (including signal jammers) | 9 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
194 complaints were recorded in this category, representing 18.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 36.6% |
| Availability | 70 | 36.1% |
| Equipment | 20 | 10.3% |
| Interference | 14 | 7.2% |
| Speed | 13 | 6.7% |
| Privacy | 6 | 3.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
97 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 61 | 62.9% |
| Billing | 16 | 16.5% |
| Loud Commercials | 9 | 9.3% |
| Indecency | 5 | 5.2% |
| Equipment | 4 | 4.1% |
| Privacy | 2 | 2.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.